Relationship Manager-NRI (West Zone)

As a Relationship Manager-NRI in the Retail Banking department, your role involves deepening relationships with NRI customers by providing tailored solutions and ensuring exceptional customer service. You will work closely with product and operations teams to drive customer acquisition, servicing, and relationship growth within the branch banking channel objectives. **Key Responsibilities:** - Inform NRI customers about new products and enhancements to expand their banking relationship. - Coordinate with other teams to provide seamless access to various banking products. - Customize solutions to enhance customer value and satisfaction. - Maintain accurate and updated records of customer relationships. - Expand the reach by acquiring group or family accounts of existing customers. - Monitor and address customer complaints and queries promptly for high satisfaction levels. - Organize special sales initiatives and events for both potential and current corporate clients. - Support the Senior Relationship Manager - NRI in delivering a superior customer experience. - Evaluate growth strategies based on competitor analysis and feedback from customers and channels. - Recommend process improvements to enhance service efficiency and quality across the branch network. **Qualification Required:** - Graduation in any discipline. - 5-10 years of relevant branch banking experience. In the role of Relationship Manager-NRI, you will play a crucial part in acquiring and servicing non-resident clients while contributing to the overall branch banking objectives. Your focus on customer satisfaction, relationship building, and product knowledge will be key to your success in this role.,