Relationship Manager-New Car & Used Car

Job Description As a Relationship Manager for New Car & Used Car customers in the Rural Banking department of the Retail Banking business, your role is to provide financial solutions that meet the needs of automobile customers and ensure exceptional customer service. You will collaborate closely with the product, operations, and underwriting teams to acquire and service customers effectively, aiming to deepen relationships with them. Your responsibility includes acquiring new Dealership business clients, managing relationships, and contributing to the overall branch banking channel objectives. Key Responsibilities - Acquire new customers for Dealership business by conducting detailed credit assessments and providing end-to-end solutions - Establish strong connections with existing customers through mailers and phone calls, sharing insights on interest rate fluctuations and product offerings - Empanel new Dealers, DSA, and DST in the market - Generate sales leads for Dealership business through client referrals and promotional activities - Conduct policy training for internal team members and resolve customer queries proactively - Monitor channels and team for quality sourcing, healthy portfolio, and initial MOBs - Recruit and train team members on various products and processes - Scope potential markets geographically and manage relationships with DSA, DDSA, and DSE - Stay updated on competitor products, market best practices, and share insights with the product team Additional Details The role requires evaluating growth strategies based on competitor analysis and customer feedback, recommending process changes for service improvement, and demonstrating proficiency in sales planning and marketing initiatives. Managerial & Leadership Responsibilities - Attract and retain top talent for key roles in your reporting structure - Monitor employee productivity, hiring quality, and attrition rates for performance management - Provide necessary support to enable teams to achieve growth targets - Conduct training sessions for team members Key Success Metrics - Meeting Month-on-Month Sales Targets - Managing PDDs and Controlling Delinquency and Portfolio - Achieving Customer Acquisition targets and Product Cross Sell targets,