Relationship Manager-New Car & Used Car

As a Relationship Manager for New Car & Used Car customers in the Retail Banking department of Rural Banking, your role involves providing financial solutions to meet the needs of Automobile customers while ensuring exceptional customer service. You will collaborate closely with product, operations, and underwriting teams to acquire and serve customers effectively, aiming to become their preferred banking partner. Your responsibilities include acquiring new Dealership business clients, managing customer relationships, and contributing to branch banking objectives. Key Responsibilities: - Acquire new customers for Dealership business by conducting thorough credit assessments and offering end-to-end solutions - Maintain strong relationships with existing customers through communication channels like mailers and phone calls, providing updates on interest rate changes and product offerings - Empanel new Dealers, DSA, and DST in the market - Generate sales leads for Dealership business through client referrals and promotional activities - Conduct policy training for internal team members and resolve customer queries proactively - Monitor channels and team for quality sourcing, ensuring a healthy portfolio and tracking initial MOBs - Recruit and train the team on products and processes, and manage relationships with DSA, DDSA, and DSE - Stay updated on competitor products and market best practices, sharing insights with the product team regularly Secondary Responsibilities: - Evaluate growth strategies based on competitor analysis and customer feedback - Recommend process improvements to enhance service quality and efficiency across the branch network - Plan sales strategies, promotions, and marketing initiatives effectively Managerial & Leadership Responsibilities: - Attract and retain top talent for key roles in your reporting structure - Monitor employee productivity, hiring quality, and attrition rates for performance management - Provide necessary support to enable teams to achieve growth targets - Conduct training sessions for team members Key Success Metrics: - Meeting Month-on-Month Sales Targets - Managing PDDs and controlling Delinquency and Portfolio - Achieving Customer Acquisition and Product Cross Sell targets Please note that there are no additional details about the company provided in the job description.,