Relationship Manager - Merchant OD

Job Description

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in merchant operations. Roles and Responsibility Manage relationships with existing merchants to increase business growth and revenue. Identify new business opportunities and develop strategies to acquire new merchants. Collaborate with internal teams to resolve issues and improve overall customer satisfaction. Develop and implement effective sales plans to meet or exceed monthly targets. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain strong relationships with key stakeholders, including merchants, customers, and internal teams. Job Minimum 2 years of experience in the BFSI industry, preferably in merchant operations. Strong understanding of financial products and services, including credit cards, loans, and deposits. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with small finance banks or similar institutions is an advantage.