Relationship Manager

About This job:

This role involves managing and nurturing client relationships to drive business growth, resolve issues, and enhance customer satisfaction. It requires strategic planning, cross-functional collaboration, and strong communication skills to expand the customer base and deliver exceptional service.

Responsibilities:

As a Relationship Manager,

• Building and maintaining profitable relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.

• seek out the appropriate contact in an organization

• think strategically - seeing the bigger picture and setting aims and objectives in order to

• develop and improve the business

have a good understanding of the businesses' products or services and be able to advise

others about them

• liaise with the finance team, CS team and legal departments as appropriate

Additional Details:

• Travel as and when needed to customer locations

• Stationed in Hyderabad

Requirements:

• MBA is required

• Work experience of 3-6 years in Customer relationship Industry in the fields of Real Estate,

Financial Industry

Skills:

• an excellent telephone manner for ongoing communication with customers

• interpersonal skills for building and developing relationships with clients

• written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills

• IT skills, including the use of spreadsheets

• Financial Modelling

What to expect:

• ll work in an office environment, but might travel within the day for face-to-face meetings with customers and other business partners.

• You may have the responsibility of managing a team and their output.

• You'll be expected to dress smartly, especially for meetings, though slightly more relaxed

business casual attire may be acceptable at other times.