Relationship Manager

As a Service Delivery Associate (SDA) Non-Cash (Aspire) at a Scheduled Commercial Bank, your role will involve providing superior customer service to Aspire Banking segment customers. Your responsibilities will include managing and enhancing customer relationships, acquiring new customers, and cross-selling various financial products and services. Key Responsibilities: - Maintain Product Holding Ratio, channel enrollment, and data quality as per assigned benchmarks. - Drive Existing Relationship Value (ERV) and New-To-Bank (NTB) growth as per set targets. - Achieve overall deposits growth and fee-based income. - Obtain certification on all products offered through the branch. - Ensure strict adherence to KYC, AML, and internal compliance policies. Customer Service: - Deliver excellent customer service within defined Turnaround Times (TAT) and complaint management norms. - Maintain branch ambiance, mandatory displays, and overall customer experience. - Ensure adherence to compliance and audit guidelines with satisfactory audit results. - Provide accurate product information and timely resolution of customer issues. - Record and resolve customer complaints within stipulated timelines. - Engage in preventive complaint management and proactively collect customer feedback. - Promote digital and direct banking channels and ensure customer adoption. Portfolio Management: - Manage and grow the Aspire Banking Customer Portfolio. - Identify eligible customers and upgrade them under the Aspire Banking program. - Deepen customer relationships by offering relevant products. - Conduct regular customer interactions to identify financial needs and provide suitable solutions. - Cross-sell to family members and associates within grouped relationships. - Achieve portfolio-level benchmarks on contactability, family grouping, cross-sell ratio, and channel activation. Qualification Required: - Graduation (minimum 50%) Competencies: - Sales and Influencing Skills - Knowledge of Banking Products & Processes - Planning and Organizing Skills - Strong Communication and Interpersonal Skills - Customer Service Orientation - Customer Portfolio Management Preferred Certifications: - AMFI Certification - IRDA Certification In this role, you will play a crucial part in delivering outstanding customer service, managing the Aspire Banking segment, and contributing to the growth and success of the branch.,