Relationship Manager

Role Overview:

Key Responsibilities:

• Team Management:

  Monitor and manage recruiter performance, ensuring each recruiter meets

  minimum expectations of daily calls & submissions

  to drive the placement pipeline.

  Maximise requirement coverage

  with a focus on submission, quality and turnaround time. Develop daily plans for recruiters based on

  client-specific requirements

  , to

  ensure a high Interview ratio on MSP and Hiring Manager deliveries

  , ensuring recruitment efforts align with client expectations.

• Client & Candidate Engagement:

  Conduct

  weekly value meetings with MSPs

  , focusing on optimizing client relations and staffing performance. Ensure timely responses to AI-generated candidate inquiries (within one hour) and attend all AI-scheduled calls, ensuring a seamless experience and maintaining high efficiency and candidate engagement.

• Performance Monitoring and Growth:

  Monitor and drive

  growth in recurring weekly margins

  , focusing on improving the quality of placements and

  increasing profitability

  . Achieve and maintain

  hit ratio on MSP

  positions and in

  Hiring Manager requirements and focus on exclusive requirements

  through effective sourcing and recruitment strategies for high-priority client needs.

  Track recruiter metrics

  regularly and provide actionable feedback and training to the recruiters to ensure the team meets or exceeds their performance goals.

• Process and Quality Assurance:

  Verify and

  approve job postings

  to ensure they align with client needs.

  Ensure timely submission of

  qualified candidates

  for each open position and ensure all active candidates are progressing smoothly through the recruitment process.

  Track recruiter activity

  to ensure they are following up and maintaining consistent communication with candidates. Review and validate candidate submissions to ensure that all requirements are met before submission to clients.

• Brand Advocacy & Social Engagement:

  Actively engage on LinkedIn and other professional networks by sharing company updates, achievements, and insights. Share industry trends, hiring insights, and success stories to position eTeam as a leader in workforce, business, and digital transformation. Support recruitment and business efforts by commenting on, liking, and sharing eTeam posts.

  Encourage referrals and networking

  by promoting eTeams brand and open roles online.