Relationship Manager (Business Analyst)

As a Relationship Manager 1 at Wimmer Solutions, you will play a crucial role in driving the successful execution of projects through your technical expertise and leadership skills. You will be part of a team that focuses on building lasting partnerships with clients and candidates while ensuring the success of strategic initiatives. **Key Responsibilities:** - **Technical Leadership:** - Provide technical expertise and guidance to the team on case review with proper documentation in CB/DfM/CSI tool. - Enforce adherence to processes and standards. - **Project Management:** - Assist in developing project plans and setting milestones. - Identify and mitigate risks, preparing documentation for recurring issues. - **Team Collaborations:** - Mentor and coach junior team members, addressing their questions and concerns. - Provide training to new Relationship Managers in the project as necessary. - **Innovation & Optimization:** - Continuously evaluate and optimize existing processes and systems. - Introduce innovative solutions to enhance system efficiency and performance. - **Quality Assurance and Problem-Solving:** - Ensure high-quality standards are maintained. - Address complex technical issues and provide effective solutions. - **Collaboration with Leadership:** - Align engineering strategies with overall business objectives. - Provide input for technology-related decision-making and long-term planning. **Qualifications Required:** - Minimum of 3 years of relevant experience in support or a related field. - Customer-centric mindset with a focus on delivering exceptional experiences. - Experience in program/project management and process improvement. - Strong communication and leadership skills to collaborate with stakeholders. - Understanding of software architectures, Microsoft products, and information systems development. - Analytical mindset with the ability to make data-driven decisions. - Effective communication skills and problem-solving abilities. - Bachelor's degree in Computer Science, Information Technology, or a related field. At Wimmer Solutions, we are passionate about diversity, equity, and inclusion in the workplace. If you are enthusiastic about joining a diverse team dedicated to making an impact, we encourage you to explore career opportunities with us at [Wimmer Solutions Careers](http://wimmersolutions.com/careers). Join us and be part of a team that is energized about their careers and community.,