Relationship Manager - BFSI

As a Delivery & Relationship Manager - BFSI at iSolve, your role will involve being the primary point of contact between the customer and our organization. You will represent the Voice of the Customer within iSolve, ensuring that customer needs, expectations, and concerns are effectively communicated and addressed. In this dynamic role that involves working both at customer sites and in the office in Chennai, you will be responsible for managing relationships with up to 5 key customers. Your goal will be to enhance these relationships, meet the benefit objectives of the customers, and contribute to the revenue goals of iSolve. Customer Side Responsibilities: - Understand and clarify customer requirements, expectations, and deadlines comprehensively. - Take the lead in project management at the customer side, engaging with key stakeholders and decision-makers. - Coordinate and deliver projects within set timelines, budget constraints, and quality standards. - Oversee platform deployment and Go Live activities, managing post-implementation expectations. - Communicate effectively with customer teams on technology, IT security, and project delivery matters. - Establish robust project governance and monitoring processes, ensuring clear communication on project milestones, issues, and resolutions. - Act as the main point of contact for assigned clients, fostering strong relationships and aligning business objectives. - Provide strategic guidance to clients, helping them achieve their growth goals. - Monitor customer needs and collaborate with iSolve's product teams to address evolving requirements. - Ensure high levels of customer satisfaction and happiness. iSolve Side Responsibilities: Delivery & Deployment: - Represent customer expectations accurately to iSolve's Business Analytics and Development teams. - Lead projects from initiation to closure, ensuring alignment with customer success criteria. - Manage customer expectations, escalations, and communications in a proactive and professional manner. - Guide iSolve teams to meet customer expectations in project completion and deployment. - Ensure that iSolve's performance exceeds established KPIs. Farming Sales, Renewals, and Cross-Sells: - Achieve business growth targets and financial goals for assigned customers. - Proactively identify and capitalize on new sales opportunities, renewals, and cross-selling prospects. - Prepare for customer-side changes and expansion plans, engaging with decision-makers and influencers. - Establish relationships with customer executives through proactive engagement activities. - Collaborate with internal teams to develop tailored solutions for customers. - Accountable for P&L management, revenue forecasting, and success strategies. Knowledge and Skills Required: - Positive attitude and growth mindset. - Proficiency in BFSI domain and regulatory processes. - Strong project management skills and experience with methodologies and tools. - Excellent communication and interpersonal skills. - Leadership abilities to motivate cross-functional teams. - Problem-solving and decision-making skills. - Knowledge of SDLC processes and best practices. - Relevant certifications like PMP, Scrum Master are advantageous. - Experience in client relationship management and business development. Education and Experience: - Masters degree in any discipline. - Minimum 5 years of experience in Delivery, Last Mile deployment, and Customer Engagement. - Experience in BFSI domain and technical project management. If you are passionate about customer engagement, possess a deep understanding of the BFSI domain, and have a track record of successful client relationship management, we encourage you to apply for this exciting opportunity at iSolve. For further details or to apply, kindly contact HR - Mr. Vinodh at 89398 32456. This is a full-time position with benefits including health insurance, provident fund, performance bonuses, and yearly bonuses. The work schedule is during day and morning shifts.,