Relationship Banking Head (RBH)

Job Purpose :

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.

Ensuring RMs meet the right customers and have a meaningful engagement with customer

Ensuring the RMs are trained and equipped to handle customer queries

Job Responsibilities(JR) : 6 8 Areas

Actionable (4-6)

Acquisition of High new worth customers to the Bank

• Acquire new customers who meet product criteria through cross-referencing
• Ensuring timely onboarding of quality accounts in the HNW channel for the bank
• Ensuring lowest depletion of the newly acquired accounts
• Increase liabilities size of relationship via balances in accounts of existing customers

Managing the High Net worth customers of the Bank

• To Enhance & Retain customer profitability by capturing larger share of Wallet
• Ensuring the highest level of service to the customers in the branch
• Profiling Customers and Providing Financial planning & Investment Advise as per customers need
• To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

• To handle a team of 4 to 9 Preferred Relationship Manager
• Recruitment and training of Relationship Manager Team and Lead a result oriented team
• Ensuring the RMs are trained and well equipped with data and products to handle and service the customers
• Ensuring the Relationship managers are meeting the right set of customers
• Ensuring joint calls with the relationship managers
• Complaints Handling for the RM Channel

Meeting Business Objectives

• Ensure clarity of Business objectives among staff
• Monitoring quality sales and processes in the Relationship Managers portfolio
• Ensuring the Income Product Holding (IPH) of the Relationship Manager Portfolio and initiating thrust on Cross sell
• Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets

Educational Qualifications (examples listed below)

Key Skills

• Graduation:
• Post-Graduation:

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry

  .

Experience Required

• Minimum experience in years 3 years in Retail Branch Banking in HNW Channel
• Exposure to banking preferable

Major Stakeholders

• Customers
• Branch Banking Team
• Operations- WBO
• NR Product Team
• Treasury
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel
• Corporate banking
• Corporate Salary
• Wholesale banking
• TPP Team
• Assets Team