Regional Manager

Regional Manager Home Services

This role requires strong leadership, analytical thinking, cross-functional coordination, and extensive experience managing partner ecosystems in a hyperlocal environment.

Key Responsibilities

Regional Strategy & Business Ownership

• Own the regional P&L and category strategy across multiple citiesincluding growth, supply-demand balance, pricing, service offering, and customer experience indicators (NPS, Ratings).
  
• Identify new business opportunities through market research, competition benchmarking, and customer insights.
  
• Drive structured regional reviews with data-backed decisions to ensure sustained growth and high service quality.
  

Partner Ecosystem Management

• Build, scale, and strengthen a high-quality partner network across all service categories.
  
• Drive partner lifecycle management including onboarding, training, performance, compliance, and retention.
  
• Ensure optimized partner supply across cities to meet demand and ensure service reliability.
  

Operations & Performance Excellence

• Create and monitor regional dashboards to track daily/weekly/monthly business performance.
  
• Lead initiatives to improve unit economicsreduce costs, improve margins, and enforce process adherence.
  
• Implement SOPs, conduct audits, and ensure category operations meet NoBroker standards.
  

Cross-Functional Collaboration

• Work closely with Central & Regional teamsMarketing, CX, Procurement, Product, Tech, Training, and Operations—to execute large-scale initiatives.
  
• Represent regional requirements, customer feedback, and partner insights to influence product and process improvements.
  

Team Leadership

• Manage and mentor city/category managers and operational teams across the region.
  
• Build capability through structured coaching, performance reviews, and training interventions.
  
• Ensure team productivity, adherence to KPIs, and culture alignment.
  

Customer Experience & Quality

• Act as the customer voice—evaluate feedback, analyze root causes, and drive corrective actions.
  
• Introduce best practices and continuous improvement programs to elevate service excellence.
  
• Innovate and pilot new initiatives to strengthen NoBroker’s leadership in Home Services.

Who Are We Looking For?

• 7+ years of experience

  in Home Services, Consumer-Tech, Marketplace, E-commerce, or Hyperlocal business ecosystems.

• Minimum 2 years of proven team-handling experience

  managing city/category teams.
• Strong understanding and hands-on experience working with a

  partner/vendor ecosystem

  .
• Excellent analytical skills—data interpretation, business insights, and performance presentations.
  
• Demonstrated problem-solving ability using structured and first-principles thinking.
  
• A strong ownership mindset, ability to work in fast-paced environments, and hands-on execution capability.
  
• Experience in multi-city or regional business management is preferred.