Regional Manager-Customer 360-Branch Banking-Regional sales

As the Regional Manager in the Customer 360 department, based in your respective region, you will play a crucial role in driving the Bank's core focus on Customer Centricity. Your primary objective will be to focus on input parameters and enable Relationship Managers to deliver a 360-degree customer experience. This will facilitate deeper customer engagement by enhancing the range of products and services offered. In today's dynamic business environment, the need for smart managers like yourself is paramount. You will be responsible for guiding frontline teams to optimize their performance, thereby increasing productivity. By providing valuable insights and identifying key areas for improvement, you will empower Relationship Managers to better serve customers at every stage of their lifecycle. Your role as the Regional 360 Manager will involve the following key responsibilities: - Ensuring activation of Branches and Relationship Managers across all product categories to align with the overall propositions - Assisting Relationship Managers in expanding their customer coverage, meeting SOPs, and enhancing their earnings by identifying areas for improvement - Driving the Health Score for both Relationship Managers and Branches to enhance productivity and profitability - Promoting the digital adoption of internal systems and platforms (e.g., CRM) to track lead quality, lead fulfillment, and Relationship Manager performance - Implementing campaigns to generate leads for each product within relevant catchment areas and monitoring lead quality and conversions - Regularly monitoring customer coverage to ensure consistent engagement with all customers - Collaborating with relevant departments to expedite and resolve cases efficiently To excel in this role, you should possess the following qualifications and attributes: 1. A strong passion for solving customer problems and delivering exceptional user experiences 2. Basic knowledge of application flow in various products 3. Proficiency in CRM and other technological platforms 4. Ability to analyze and interpret data and dashboards to strategically implement initiatives 5. Experience in data-driven decision-making and analytical thinking 6. Effective teamwork skills to collaborate with cross-functional teams and manage stakeholders 7. High levels of empathy towards customers and colleagues alike By embodying these qualities and fulfilling your responsibilities, you will be instrumental in driving a customer-centric approach and achieving a comprehensive 360-degree view of customer engagement within the Bank.,