Regional Coordinator

We are looking for a Regional Coordinator to oversee and support field operations in the assigned region. This role requires coordination with service engineers, managing daily service calls, ensuring timely closures, and maintaining SLA compliance. The ideal candidate will have experience in laptop hardware, field operations, and team handling.

Key Responsibilities:

• Coordinate day-to-day field activities across assigned locations.
• Assign and monitor service calls to field engineers.
• Ensure SLA compliance and daily call closure reporting.
• Support engineers with troubleshooting, escalations, and spare part follow-ups.
• Maintain daily reports on calls, closures, escalations, and delays.
• Handle regional coordination with OEM (e.g., Dell, HP, Lenovo) or service partners.
• Maintain MIS reports and dashboards related to field operations.
• Conduct periodic reviews with engineers and provide performance inputs.
• Ensure availability of manpower and tools (laptops, bike, uniforms, ID cards).
• Act as the first point of escalation for customer complaints in the region.

Key Requirements:

• Graduate or Diploma (preferred in Engineering/IT).
• 3–6 years of experience in field operations or service coordination.
• Prior experience in laptop hardware, AMC, or IT support.
• Strong in team handling, call allocation, and service tracking.
• Good communication, coordination, and reporting skills.
• Basic understanding of service CRM tools and Excel.

Preferred:

• Experience working with OEMs like Dell, HP, Lenovo or IT field service providers.
• Ability to travel within the assigned region as required.

Job Types: Full-time, Contractual / Temporary

Pay: ₹20,093.97 - ₹30,979.84 per month

Work Location: In person