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Pepper Advantage India
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Regional Collection Head

Regional Collection Head

Pepper Advantage India

8 - 13 years

|

15 - 22 Lacs

navi mumbai mumbai (all areas)

Posted:4 hours ago| Platform:

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Skills Required

team handling collections recovery unsecured loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage field collection teams (Area Managers, Team Leaders, Field Executives) across the assigned region.
Develop and implement strategies to achieve monthly and quarterly collection targets.
Monitor bucket-wise and DPD-wise collections performance and take corrective actions as needed.
Drive recovery in early, mid, and late-stage delinquent accounts with a focus on reducing NPAs.
Allocate resources effectively across branches and geographies to maximize coverage and efficiency.
Ensure adherence to company policies, regulatory guidelines, and ethical collection practices.
Collaborate with internal stakeholders (Operations, Risk, Legal, Credit, Business) for resolution of high-value and complex cases.
Regularly review MIS and portfolio performance, preparing reports for senior management.
Mentor, train, and build capabilities of the collection team to drive productivity.
Handle escalations and sensitive customer interactions with professionalism.
Support in vendor empanelment, performance monitoring, and cost optimization for third-party agencies.

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Pepper Advantage India

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