Regional Business Manager

Position: Regional Business Manager - DST & DSA

Industry: NBFC / HFC - Affordable Housing

Location: Thane

Scope : - he will manage Entire Mumbai

Total Work Experience: 20+ years

Industry & Experience Preference:

1. Strong background in Affordable Housing Finance / Housing Loans / Mortgage

2. Experience from established NBFCs or HFCs

3. Deep understanding of the Mumbai market

Key Skills & Expertise Required:

1. Strong command over DST & DSA channel management
2. Ability to drive business volume in affordable housing loans
3. Proven track record of scaling channels across the region
4. Team management and leadership capabilities
5. Strong relationship management with channel partners
6. Compliance awareness related to housing finance

Job Responsibilities:

Channel & Market Management

• Manage and expand the DST & DSA network across Mumbai with strong focus on productivity.
• Build and maintain builder relationships and manage the process.
• Recruit, train, and manage channel partners and DST employees.
• Plan and execute local campaigns and marketing activities for sustained lead generation.
• Strong capability to drive direct sourcing from the market.

Business Growth & Customer Management

• Achieve and exceed regional business targets for affordable housing loans.
• Advise customers on their mortgage/loan requirements ensuring proper product fitment.
• Demonstrate strong understanding of customer business models, income patterns, and documentation.
• Ensure prompt resolution of customer queries and complaints to maintain customer satisfaction.

Risk, Compliance & Portfolio Quality

• Assess and comprehend risk inherent to customer segments; coordinate with credit teams.
• Maintain deep knowledge of internal processes, credit policies, and regulatory norms.
• Ensure quality sourcing aligned with internal policy & guidelines.
• Support collections for assigned delinquent customers and ensure portfolio quality.
• Ensure strong governance across pre- and post-disbursement activities.

Leadership & Performance

• Lead the team and ensure efficient cross-functional coordination.
• Strengthen the region's presence through strategic initiatives and expansion of channel ecosystem.
• Prioritize tasks effectively and maintain performance even under pressure.
• Display strong communication skills, empathy, and customer-centric behaviour.

Product Mix / Ticket Size:

1. Product Focus: Affordable Housing Loans & LAP (if applicable)
2. Ticket Size: Up to 25 to 30 Lakhs

Additional Notes:

1. Preference for candidates with stable tenure and strong Mumbai market connections
2. Must have handled midlarge volume affordable housing business
3. We don't require candidate who manage 5-6 branch in Mumbai.