Regional Accounts Manager - Chennai

As a Regional Account Manager, you will be responsible for managing Tier-2 customers in the assigned location, handling the entire life-cycle of existing customers, and acquiring new ones. Reporting to the Vice President of Customer Experience, you will collaborate with internal teams and external stakeholders to ensure customer satisfaction and drive revenue growth. Key Responsibilities: - Meet or exceed sales targets by delivering value and aligning offerings with client's objectives - Drive revenue growth by identifying up-selling and cross-selling opportunities, introducing new products/services, and expanding the client's portfolio - Network with key customers to address their specific needs for business development and service improvement - Develop and execute strategic account plans to achieve mutual goals such as revenue growth and customer satisfaction - Advocate for improvements and tailor solutions based on client feedback to enhance the customer experience - Identify and manage potential risks within key accounts, proactively addressing issues and developing contingency plans - Stay updated on industry trends, market dynamics, and competitor activities to identify opportunities and potential threats - Collaborate with internal teams including marketing, product development, and customer support for seamless service delivery Key Result Areas: - Develop new business by building a healthy pipeline of Tier-2 customers - Generate new sales from existing and new customers to meet monthly, quarterly, and yearly targets - Achieve 100% customer acquisition target and maintain 95%+ retention of assigned regional accounts - Ensure 100% on-time customer contract renewal and 10% price increase from existing customers - Manage collection and DSO as per set targets - Generate farming business from existing and new customers according to monthly, quarterly, and yearly targets Qualification Required: - Bachelor's Degree with at least 5 to 8 years of overall experience - Fair knowledge of the geography where the position will be based - Proficiency in MS Office - Average tenure in a company of 2.5 years or more - Experience in selling to Large MNC customers and must be incentive-focused About the Company: Our company values service, attractive incentives, relationships, teamwork, career building, and responsibility, all of which are integral to our mission and vision.,