Recovery Sales Manager - Real Estate

Key Responsibilities:

• Client Relationship Management:

  Building and maintaining strong, long-lasting relationships with Customers through regular communication, personalized interactions, and proactive engagement.

• Customer Satisfaction:

  Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.

• Retention Strategies:

  Developing and implementing strategies to prevent client churn, such as targeted marketing campaigns, personalized offers, and proactive issue resolution.

• Upselling/Cross-selling:

  Identifying opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and preferences.

• Feedback Collection:

  Gathering client feedback through surveys, focus groups, and direct communication to understand their needs and preferences and identify areas for improvement.

• Sales Reporting:

  Tracking key metrics related to client retention, satisfaction, and revenue generation, and reporting on these metrics to management.

• Team Leadership:

  In some cases, this role may involve leading a team of sales professionals focused on client retention and satisfaction.

Key Skills:

• Excellent Communication Skills:

  Ability to effectively communicate with clients, understand their needs, and build rapport.

• Strong Interpersonal Skills:

  Ability to build and maintain strong relationships with clients and internal teams.

• Problem-Solving Skills:

  Ability to identify and resolve client issues and concerns in a timely and effective manner.

• Sales and Negotiation Skills:

  Ability to identify and capitalize on opportunities for upsells and cross-sells while maintaining positive client relationships.

• CRM Proficiency:

  Familiarity with CRM systems to manage client data, track interactions, and analyze performance.

• Real Estate Knowledge:

  Understanding of the real estate market, property values, and industry trends.

• Leadership Skills:

  Ability to motivate and guide a team to achieve retention and sales goals.