Receptionist(Kothanur)

Job Title: Front Desk Receptionist (only Female)
Location: Kothanur
Reports to: Operations Manager / Owner
Department: Front Office / Customer Service
Employment Type: Full-time

Job Summary:

We are looking for a friendly, organized, and service-oriented Front Desk Receptionist to be the face of our salon and spa. You will be the first point of contact for our clients, responsible for creating a welcoming experience while managing appointments, answering inquiries, and supporting overall front desk operations.

Key Responsibilities:Customer Service:

• Greet clients warmly and professionally upon arrival.
• Provide accurate information about services, pricing, promotions, and availability.
• Handle client complaints, concerns, or queries with patience and professionalism.
• Ensure a clean and comfortable reception area at all times.

Appointment Management:

• Schedule and confirm appointments using booking software.
• Handle walk-ins, cancellations, and rescheduling efficiently.
• Coordinate with stylists, therapists, and management to ensure timely service delivery.

Front Desk Operations:

• Answer incoming calls, emails, and WhatsApp inquiries promptly.
• Manage client check-ins and check-outs smoothly.
• Process payments via cash, card, or digital platforms.
• Maintain daily records of bookings, payments, and client information.

Sales & Promotion Support:

• Upsell or recommend add-on services and products.
• Inform clients about ongoing promotions, packages, and loyalty programs.
• Track client preferences to assist in future visits and personalized service.

Administrative Duties:

• Maintain client database and update records regularly.
• Ensure stock of reception supplies (forms, brochures, refreshments, etc.).
• Assist with inventory tracking and report low product levels to management.

Requirements:

• II PU Or High school diploma or equivalent (Diploma in Hospitality preferred).
• Previous experience in a receptionist or customer service role, preferably in a salon or spa.
• Basic excel
• Excellent verbal and written communication skills.
• Well-groomed, presentable, and pleasant personality.
• Ability to multitask and stay calm under pressure.
• Basic knowledge of salon and spa services is a plus.

Benefits:

• Competitive salary with incentive opportunities
• Service & product discounts
• Training and development support
• Friendly, supportive work environment

contact us at 9741113505

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• which area u stay in?

Language:

• English (Preferred)

Location:

• Banglore, Karnataka (Preferred)

Work Location: In person