Receptionist/Front office (Female)

Receptionist/Front office

Experience: 03 - 07 Years

Job Summary:

The receptionist serves as the first point of contact for all guests. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionists attitude and behaviour should reflect that at all times.

Key Responsibilities:

• Guest Relations:

• Greet guests warmly and professionally upon arrival and departure.
• Check guests in and out, verifying information and assigning rooms.
• Address guest inquiries, requests, and concerns promptly and efficiently.
• Provide information about services, amenities.
• Handle guest complaints and resolve issues professionally.
• Ensure a positive guest experience.

• Reservations and Bookings:

• Manage and process reservations, including making, confirming them.
• Maintain accurate records of guest bookings and room assignments.
• Handle phone and online inquiries related to reservations.

• Administrative Tasks:

• Answer and forward phone calls professionally.
• Process payments and manage cash transactions accurately.
• Maintain a clean and organized reception area.
• Assist with other administrative tasks as needed.

• Other Duties:

• Assist with baggage handling.
• Communicate with other departments to ensure smooth operations.
• Follow hotel policies and procedures.
• Maintain a professional and courteous demeanour at all times.

Skills and Qualities:

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in hotel management software.
• Ability to remain calm and composed under pressure.
• Knowledge of hotel operations and procedures.
• Polite and friendly demeanour.
• Professional appearance and presentation.

Salary: 20,000 to 25,000