Receptionist/Administrator

Job Summary

As a Front Desk Representative, you will be the face of Flowmode Fitness, responsible for driving membership sales and creating an unmatched customer experience. You will assist the CLUB Manager by executing the completing the Task assigned to you, from lead generation and outdoor marketing to facility tours and closing sales. This role is perfect for a self-motivated individual who is passionate about fitness and thrives in a target-driven environment.

Key Responsibilities

• Sales & Lead Generation:
• Actively engage in pre-sales activities (to generate a high volume of leads.
• Execute the full sales process: manage leads, conduct persistent follow-ups, and convert prospects into members.
• Meet and exceed monthly sales quotas for memberships, and private training.
• Handle all incoming and outgoing calls with professionalism, booking quality appointments.
• Customer Engagement:
• Tackle all walk-in inquiries, providing a warm, welcoming, and engaging experience.
• Conduct inspiring and informative tours of the facility, tailoring them to the individual's goals and needs.
• Build and maintain strong, positive relationships with both prospective and current members.
• Assist with retaining current members by providing unmated customer service.
• Operations & Events:
• Manage and maintain the lead management software (CRM) efficiently.
• Process accurate cash and credit card transactions.
• Coordinate, participate in, and support special club events, health fairs, and community promotions.
• Assist with retail inventory input and take photos/videos for social media platforms.
• Emphasize and enforce the club's objectives as a premier fitness and wellness provider.
• Work Ethic:
• Demonstrate a self-motivated, proactive, and goal-oriented attitude.
• Must be flexible with work timings, including working extended hours and on weekends to meet business demands.
• Ability to work under pressure and meet tight deadlines.

Required Qualifications & Skills

• Experience: 1–3 years of proven experience in sales, customer service, or the fitness industry.
• Education: Bachelor’s degree preferred.
• Communication: Excellent sales, persuasion, and interpersonal skills. Must have outstanding communication skills in person, over the phone, and via email.
• Sales Acumen: Strong presentation, negotiation, and closing abilities. A target-driven and goal-oriented mindset is essential.
• Personality: A warm, engaging, and welcoming personality with a passion for fitness, health, and lifestyle improvement.
• Technical Skills: Proficient computer skills (MS Office) and the ability to quickly learn and use our CRM/POS software.
• Personal Attributes: Self-motivated, takes initiative, strong organizational and multi-tasking skills.

What We Offer

• A competitive base salary plus attractive sales incentives.
• Performance-based growth and career advancement opportunities.
• A friendly, energetic, and motivating team environment.
• Comprehensive training and development of your selling skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person