Receptionist/Administrator

We are seeking a warm, confident, and proactive Receptionist / Front Desk Executive to be the first point of contact at our dental clinic. The ideal candidate will create a welcoming experience for patients, handle calls with empathy, and effectively manage clinic operations through CRM, Google Sheets, PowerPoint, and Canva. A pleasant personality, excellent communication skills, and the ability to convert leads into appointments are key for this role.

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Key Responsibilities:

• Patient Interaction & Care
• Welcome and attend to patients with empathy and professionalism.
• Address patient queries and provide accurate information about treatments, procedures, and appointments.
• Ensure patients feel comfortable and cared for at all times.
• Telephonic & Lead Management
• Handle all incoming and outgoing calls politely and professionally.
• Convert telephonic and digital leads into confirmed appointments.
• Follow up with patients and leads to ensure higher conversion and retention.
• Administrative & Data Handling
• Manage appointments and scheduling efficiently.
• Maintain and update patient records in Google Sheets and the Clinic CRM.
• Prepare and update reports, presentations, and communication materials using PowerPoint.
• Assist in creating simple designs for patient education and clinic promotions using Canva.
• Communication & Representation
• Communicate confidently and fluently in English (knowledge of Hindi/local language is an advantage).
• Present a professional and positive image of the clinic at all times.
• Assist in managing patient feedback and online reputation.

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Key Skills & Attributes:

• Excellent communication and interpersonal skills.
• Ability to empathize and handle patients with care.
• Confident and persuasive in converting inquiries into appointments.
• Proficiency in Google Sheets, PowerPoint, Canva & CRM tools.
• Strong organizational and multitasking skills.
• Presentable, well-groomed, a with a pleasing personality.
• Professional, punctual, and trustworthy.

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Qualification & Experience:

• Graduate (preferred in any stream).
• Prior experience in healthcare, hospitality, or customer service is desirable.
• Freshers with excellent communication skills and the right attitude may also apply.

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Work Environment & Growth:

• A modern, well-equipped, and patient-friendly dental clinic.
• Training and guidance will be provided.
• Opportunity for growth in healthcare administration, digital tools, and patient relations.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person