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Jobs in varanasi
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Suman Devi
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Receptionist

Receptionist

1 - 3 years

|

1 - 2 Lacs

Posted:Just now| Platform:

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Skills Required

receptionist activities hospitality front desk front office reception guest relations telephone handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

The Receptionist is the first point of contact for guests, responsible for creating a welcoming environment, handling check-in/check-out processes, managing reservations, and assisting guests with inquiries to ensure a pleasant stay experience.

Key Responsibilities

1. Guest Services

Welcome and greet guests warmly upon arrival.
Handle check-in and check-out efficiently using the hotels system.
Provide information about hotel facilities, services, and local attractions.
Respond promptly to guest inquiries, requests, and complaints.

2. Reservations & Front Desk Operations

Manage room reservations via phone, email, and online booking systems.
Maintain accurate records of guest details and payments.
Coordinate with housekeeping and other departments to ensure room readiness.
Handle billing, cash, and credit card transactions securely.

3. Communication & Coordination

Answer and direct incoming calls in a professional manner.
Act as a communication link between guests and hotel departments.
Assist with arranging transportation, restaurant bookings, and special guest needs.

4. Administration & Reporting

Maintain updated records of daily check-ins, check-outs, and occupancy.
Prepare reports on guest feedback, complaints, and daily activities.
Ensure compliance with hotel policies, safety, and security procedures.

More Jobs at Suman Devi

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