Role Summary The Receptionist is the first point of contact for guests, responsible for creating a welcoming environment, handling check-in/check-out processes, managing reservations, and assisting guests with inquiries to ensure a pleasant stay experience. Key Responsibilities 1. Guest Services Welcome and greet guests warmly upon arrival. Handle check-in and check-out efficiently using the hotels system. Provide information about hotel facilities, services, and local attractions. Respond promptly to guest inquiries, requests, and complaints. 2. Reservations & Front Desk Operations Manage room reservations via phone, email, and online booking systems. Maintain accurate records of guest details and payments. Coordinate with housekeeping and other departments to ensure room readiness. Handle billing, cash, and credit card transactions securely. 3. Communication & Coordination Answer and direct incoming calls in a professional manner. Act as a communication link between guests and hotel departments. Assist with arranging transportation, restaurant bookings, and special guest needs. 4. Administration & Reporting Maintain updated records of daily check-ins, check-outs, and occupancy. Prepare reports on guest feedback, complaints, and daily activities. Ensure compliance with hotel policies, safety, and security procedures.
Role Summary The Sales Manager is responsible for driving business growth, generating room and banquet sales, building and maintaining client relationships, and ensuring achievement of revenue targets. The role requires proactive market development, customer engagement, and effective coordination with the operations team to deliver exceptional guest experiences. Key Responsibilities 1. Sales & Business Development Identify and develop new business opportunities across corporate, travel agents, Achieve monthly, quarterly, and annual sales targets for rooms, and other hotel services. Develop and execute sales strategies to maximize occupancy and revenue. Manage online and offline sales channels (OTAs, travel agents, corporate accounts). 2. Client Relationship Management Build and maintain strong relationships with key corporate clients, travel partners, and event organizers. Conduct regular client meetings, presentations, and property visits. Handle guest queries and complaints in coordination with the operations team to ensure repeat business. 3. Marketing & Promotion Work with the marketing team to create promotional packages, seasonal offers, and campaigns. Represent the hotel in trade shows, exhibitions, and networking events. Monitor competitor activities, market trends, and pricing strategies. 4. Revenue & Reporting Prepare sales forecasts, weekly/monthly reports, and track performance against targets. Negotiate contracts and agreements with clients to maximize profitability. Monitor performance of different market segments and suggest improvements. 5. Team Coordination Coordinate with the front office, and operations teams to ensure seamless service delivery. Provide sales training and motivation to junior staff when required.