Receptionist

Job Summary:
Will serve as the first point of contact for patients, managing front desk operations, handling appointments, and providing excellent customer service. This role involves maintaining a welcoming environment, assisting clients with inquiries, and supporting administrative tasks to ensure the clinic runs smoothly.

Key Responsibilities:

• Patient Interaction:
• Greet Patient warmly upon arrival and ensure a welcoming atmosphere.
• Answer phone calls, emails, and messages promptly, addressing patient inquiries or directing them to the appropriate staff member.
• Assist patients with appointment bookings, cancellations, and rescheduling.
• Appointment Management:
• Maintain and update the appointment calendar, ensuring efficient scheduling to optimize clinic operations.
• Confirm appointments with patients and notify them of any schedule changes.
• Handle walk-ins and emergency appointments when required.
• Administrative Duties:
• Maintain patient records, including contact information, treatment history, and payment details.
• Process payments, issue receipts, and manage cash handling and credit card transactions.
• Assist in maintaining inventory of front desk supplies and restocking as necessary.
• Customer Service:
• Address patient concerns and complaints professionally, escalating issues to the manager when needed.
• Provide clients with information about clinic services, treatment options, and pricing.
• Promote ongoing or upcoming services, treatments, or special offers to clients.
• Clinic Coordination:
• Collaborate with Doctors and other staff to ensure smooth clinic operations.
• Keep the reception area clean, organized, and stocked with promotional materials.
• Assist with marketing efforts, such as social media updates or distributing flyers.

Skills and Qualifications:

• High school diploma or equivalent; additional qualifications in hospitality or office administration are a plus.
• Strong communication and interpersonal skills.
• Proficiency in computer skills, including appointment management software, Microsoft Office, and basic bookkeeping.
• Ability to multitask and handle stressful situations with a calm demeanor.
• Previous experience in a reception or customer service role, preferably in a clinic is required

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person