The Front Office Executive is the first point of contact for all members and visitors. They are responsible for creating a welcoming environment, managing daily front-desk operations, and ensuring smooth communication between members and the fitness team. Key Responsibilities Greet members and visitors warmly and assist with enquiries. Handle membership registrations, renewals, and payments. Maintain accurate member records and update the CRM/software. Manage phone calls, WhatsApp enquiries, and walk-in leads. Schedule fitness assessments, PT sessions, and trial sessions. Ensure the front desk, lobby, and waiting area are clean and organized. Coordinate with trainers, cleaners, sales team, and management for daily operations. Track attendance, member check-ins, and report any issues to management. Handle complaints professionally and provide prompt resolutions. Promote new offers, programs, and classes to walk-ins and existing members.

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Receptionist / Front Office Executive