Receptionist and telecaller

About the Role:
At AutoJagat, our Telecaller plays a key role in connecting with customers, providing service information, generating leads, and supporting daily operations for our multi-brand two-wheeler and four-wheeler service centers.

Key Responsibilities

• Make outbound calls to customers for service reminders, follow-ups, offers, and feedback.
• Handle inbound calls and provide accurate information about AutoJagat services, pricing, and franchise offerings.
• Convert inquiries into workshop visits, leads, or bookings.
• Maintain and update customer data in the CRM/portal.
• Follow up on pending leads, missed appointments, and service renewals.
• Share details of ongoing promotions, AMC packages, and value-added services.
• Coordinate with the workshop team, advisors, and management for customer updates.
• Ensure customer satisfaction by resolving basic queries and escalating concerns when needed.
• Achieve daily/weekly call and conversion targets assigned by the supervisor.

Required Skills

• Strong communication skills (Hindi & English; local languages are a plus).
• Confident, polite, and customer-friendly approach.
• Basic computer knowledge (MS Office, CRM usage preferred).
• Good listening skills with the ability to convince and negotiate.
• Ability to work in a fast-paced environment and handle multiple tasks.

Qualifications

• Minimum 12th Pass; Graduation preferred.
• Freshers and experienced candidates can apply.
• Experience in telecalling, customer service, or automotive sector is an added advantage.

Work Environment at AutoJagat

• Professional multi-brand workshop atmosphere
• Supportive team culture
• Growth opportunities in operations, customer service, and franchise management

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Telecaller : 2 years (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Application Deadline: 15/12/2025