Real Time Adherence Executive

Roles and Responsibility

• Oversee all operational support aspects of the contact center.
• Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
• Implement and manage contact center quality issues and support systems.
• Monitor training programs across the contact center.
• Develop and implement relevant solutions based on best practices.
• Lead a team of junior co-workers and set day-to-day operational objectives.

• Minimum 1 year of experience in a similar role.
• Strong knowledge of customer experience management and BPO/Call Centre operations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical and organizational skills.
• Experience with advanced support technologies and processes.
• A professional/university degree is required.