RCM Trainer

Role: RCM Trainer

Location: Noida & Gurugram

Qual: Bachelors Degree Mandatory

Exp: Overall relevant 3 Plus Years Exp into Revenue Cycle Management and 2yr minimum into Training in RCM

Shift: 6:30PM to 3:30AM or 9:30PM to 6:30AM (Flexible with Shift)

Cabs: 2 Way Cabs Provided

If Profile suitable then share your resume to

Contact: 7760406375

Mail ID: ganreddy@astoncarte.com

Major Responsibilities:

• Training Delivery- facilitate training courses based on developed curriculum. Conducting training for new hire and existing collectors by engaging in new hire training, upskilling, refresher training, orientations etc.
• Learner Performance Management- Manage classroom performance and behavior in coordination with learners leader
• Learner Support- Pre and Post Training support as required to support training prerequisites and on the job training/support follow-up post training
• Training Content Contribution- contributes to curriculum development and process updates related to developed curriculum
• Deliver training using multiple mediums classroom, webinar, blended learning approaches
• Create, track and maintain batch performance related reports and database
• BQ performance management
• Process related calibration with QA, Ops and other required team
• Coaching and mentoring new learners

Detailed Responsibilities:

Training Delivery

• Conduct training for newly hired operational team members on core systems, processes, and applications
• Provide training on culture and values aligned with Our United Culture
• Deliver continuing education, up skill, and performance improvement training as necessary

Training Preparation, Development, and Follow up

• Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
• May enroll and grant credit in Learning Management System for courses administered
• Maintain expertise as needed in functional areas supported
• Plan, prepare and teach back new material prior to class start (side by sides, self-study, and live practice)
• Conduct applicable training survey log in labs and applicable deliverable per batch management
• Provide on the OJT/Ramp support follow-up post training

Required:

• Graduation (college degree)
• Work experience- minimum 5-7 years in hospital billing- AR (follow-ups/denials)
• Possess excellent time management and prioritization skills
• Experience in training in classroom, webinar and blended learning environments
• Excellent communication- verbal and written skills
• Strong interpersonal skills
• Virtual Training Platform- Teams
• RTO- 100%
• Shift- evening/night

Preferred:

• 3-5 years of experience delivering training in a business operation, corporate, or production driven environment
• 2-5 years of experience in healthcare revenue cycle management services
• Experience utilizing adult learning principles to deliver training in a corporate environment
• Preferred- Acute specialty, MS4/EPIC/STAR Invision, eFR, Appeal writing
• Agility in adapting to adult learning styles and interactive delivery methods