The central Ops team plays a crucial role in the successful management of gold loan operational activity, periodical review and amendment of Gold Loan Ops Manual and Standard operation process, ensuring that branches are supported with query resolutions within TAT, handling EWM related vendor queries and payment process, enhancing system efficiency post consultation with all relevant stake holders and audit/compliance/regulatory is maintained By focusing on these key areas, the team can enhance operational effectiveness and contribution to the overall success of the gold loan business of the bank
Centralized Process Management Team is responsible to handle/perform various operational processes, handling branch support queries/ escalation within TAT, managing vendors for EWMs, System enhancements and UATs, SOP preparations, EDM publishing and ensure compliance to the internal regulatory requirements /Audit Generate various operational reports through BIU team
Ensuring smooth and efficient operations across all central functions including but not limited to
- Branch support, queries, and customer complaints handling
- Managing Branch Goverce activities MIS preparation, Publishing, Monitoring
- Managing vendor bill payment
- Managing EGRC/Thematic/CXT/IAD/ Concurrent/RBI/ Regulatory audit
- Managing new projects, System developments, UAT, BIU , MIS etc
- Gold loan Process/ and CMC review /new initiatives
- Preparing and publishing of EDMs FAQ
- Gold loan branch goverce dashboard monthly
- Internal Team interactions
- Handling UAM request
- System enhancements UAT
- Miscellaneous activities
- Coordination with BIU for various reports
- Gold Loan dashboard
- Customer complaints handling through CRM
- Identification of system bug and suggesting new system enhancement
- SOP preparation
- Weighing Machine calibration Tracking and Updation
- Vendors Bill processing AMC arrangements
- Supporting for Branch Expansion:
- Insurance refund monitoring:
- Provisioning activity:
- Identifying and empanelment of new vendor for stationery supply
Qualifications
- Graduate / Post Graduation from a recognized institute
- He or She should be a seasoned banker with core banking experience of 02-10 Years
Role Proficiencies:
- For successful execution of the job, a candidate should possess the following:
- Proficiency in managing /handling operational activities of gold loan and branch goverce
- He or she should also have deep understating of how the business works
