RB - Affluent Business:NRI Product, Process & Digital Channels
INTERNAL USAGE
No of Vacancies1Reports toRB-Affluent Business: Head Product, Process & Digital InitiativesIs a Team leader?NTeam SizeGradeManager / Senior ManagerBusinessRetail BankingDepartmentInternational Retail DepartmentSub-DepartmentNALocationCOAboutAffluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions It gives highly personalized services with an expertise driven approach of an investment house with great stability and immaculate execution Affluent Business offers a gamut of different product offerings tailor-made to its customers with seamless touch-pointsAbouttheRoleThis role is responsible for the entire Product Management and simplification of processes This includes designing digital solutions for the NRI customers who are accustomed to global standard practices The best in class product and service solutions should ensure that the bank becomes the preferred partner of choice for NRI across the globe The solutions should be channel agnostic ie it should work seamlessly across all channels like Branch, Internet Banking, Mobile Banking, Phone Banking, etcManage and enhance existing products, developing new products for various sub segments with competition benchmarkingEnhance the NRI Proposition across sub segments aimed at acquisition, customer engagement and cross sellSystem advancement and enablement to ensure faster and smooth flow of process thereby increasing operational efficiencyEnsure Roll out of Geography Specific Campaigns to boost number of accountsReview and improve key processes for enhanced customer experienceLeverage Digital Channels to enhance customer experienceEnsure adherence to all regulatory guidelines in the all the processesQualificationsMBA / More than 5 years of Work Experience in BFSI Segment with preference of Retail Banking experience (NRI Liability Banking experience will be preferred)Relevant experience in NRI business Knowledge of alternate channels Experience in NRI Digital acquisition, training, vendor managementRole ProficienciesKnowledge of Digital Channels like, Internet Banking, Mobile AppGood understanding of NRI KYC guidelines & regulations, Business as well as customer orientation, Energetic & good team player, Planning & organizingProduct designing and implementation skillsAnalytical skills, Inter personal skills, Sound knowledge of NRI Liability products and Process Training, Decision Making Skills, Strong convincing skillsShould be a self-starter and capable of working independently, and collaborating with various stakeholders
