RB - Acquiring:Relationship Manager

About Acquiring and Cards

The Acquiring and Cards department focuses on the Cards and merchant acquiring business of the bank The Bank offers a wide range of cards designed for the customers specific needs along with offering PoS services under the Acquiring business vertical within the cards team The department is also responsible for driving growth in the UPI payments spaceThe Service Relationship Manager (SRM) is responsible for resolution and closure of Customer Queries within TAT, Fee Recovery, Asset Recovery, Activation of Existing merchants of mapped base The SRM is also responsible for retention of the customers by providing the best services and ensuring customer satisfaction The SRM is expected to exercise due diligence in customer care to ensure good customer contact experience with Axis BankResponsible for servicing and maintaining strong relationships with the merchantsResponsible for resolving customers queries within TAT and eliminating ficial riskManage the mapped base of Merchant Acquiring BusinessEnsure high levels of customer satisfaction through excellent sales serviceConvert Low Transacting and Non-Transacting merchants and scale the volumes as per the Bank s mandateResponsible for deepening volumes within the mapped baseResponsible for conversion of NEFT and Pay-order merchants to ETB via Account openingAchieve the targets assigned in terms of cross-selling and upgrading customer relationshipsQualificationsAny graduation / Post graduation degree0-2 years of experienceRole ProficienciesKnowledge of industry, technology, marketing, and product trends, Acquiring Industry and latest technologiesGood understanding of Credit Cards, Unsecured and Secured Asset product and understanding on Liabilities side of bankingKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlinesAbility to coach and mentor others