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RAN Engineer- L1FM

RAN Engineer- L1FM

Ericsson

2 - 4 years

0 Lacs

noida uttar pradesh india

Posted:1 month ago| Platform:

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Skills Required

management support network monitoring resolve triage analysis escalation documentation service electrical communication reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About The Opportunity

We’re looking for a skilled RAN Fault Management Engineer to join our team and support the resolution of critical network faults in the Radio Access Network (RAN). This role offers hands-on experience with advanced telecom technologies and a chance to work with a dynamic team to ensure operational excellence.Key Responsibilities

Fault Monitoring & Resolution: Address Jeopardy Alerts and resolve faults within defined SLAs.
Ticket Management: Perform triage, analysis, and escalation of faults, ensuring clear documentation and timely resolution.
Primary Contact for Fault Issues: Handle all fault-related inquiries and escalate as necessary.
Customer Support & SLA Management: Provide Level 1 support for customer complaints, manage incident resolution, and evaluate SLAs.
Operational Excellence: Deliver high-quality service to internal and external customers while maintaining a proactive, team-oriented approach.

You Will Bring

Qualifications: Degree in Electrical or Telecommunication Engineering.
Experience: 2-4 years in telecom fault management or ICT support.
Technical Skills: Knowledge of RAN technologies (RNC, BSC, RBS, NR), fault management tools, and 2G-5G network KPIs.
Problem-Solving: Ability to resolve issues quickly and escalate appropriately.
Communication: Strong reporting and feedback skills, with the ability to adjust communication style based on the audience.
Customer Focused: Experience in fault mitigation and collaborating with external partners (3PP).

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RAN Engineer- L1FM