Quality Technician - Level III

Job Summary:

ON-SITE ROLE

The Quality Technician Level III is a Customer Quality Engineer to serve as the primary point of contact for customer quality concerns, particularly related to AIS and BIS issues resolution. The ideal candidate will have strong technical expertise in inspection and testing methods, excellent communication skills, and a collaborative mindset to work cross-functionally and drive zero-defect quality initiatives.

Key Responsibilities:

• Act as a Customer Point of Contact for AIS and BIS issues and work with cross functional teams for resolution.
• Conducts physical inspections of materials, components, equipment, and products against technical specifications to identify defects.
• Performs functional and reliability testing using a variety of measurement tools and test equipment.
• Prepares and maintains accurate technical reports and inspection documentation.
• Assists customers with interpreting product specifications and measurement data.
• Collaborates with product and plant quality teams to resolve customer quality issues and implement corrective actions.
• Acts as a customer quality liaison for multiple off-highway customers, managing concerns and ensuring timely resolution.
• Drives zero-defect initiatives by developing and implementing process improvements in quality assurance.

Competencies:

• Action Oriented:

  Takes initiative with urgency, energy, and enthusiasm.

• Collaborates:

  Works cooperatively with others to achieve shared goals.

• Communicates Effectively:

  Delivers clear, audience-tailored communications.

• Customer Focus:

  Prioritizes customer satisfaction and relationship-building.

• Decision Quality:

  Makes sound, timely decisions.

• Manages Conflict:

  Navigates disagreements constructively.

• Resourcefulness:

  Efficiently utilizes available resources.

• Measurement Science:

  Applies metrology principles to analyze measurement processes and uncertainties.

• Quality Process Management:

  Uses quality tools (e.g., APQP, FMEA, PPAP, SPC) to uphold standards in products and processes.

• Values Differences:

  Embraces and leverages diversity.

• Laboratory Management:

  Oversees technical and business operations of a lab, ensuring compliance with certifications/accreditations.

Education, Licenses, and Certifications:

• High school diploma or equivalent (completion of secondary education).
• Relevant certifications in quality or metrology are a plus.
• May require export control or sanction-related licensing, depending on the role location and scope.

Skills and Experience Required:

• Significant hands-on experience in a quality or testing role, ideally in a manufacturing or engineering environment.
• Proficient in using measurement and inspection tools (e.g., calipers, micrometers, Multimeters..etc.).
• Experience resolving BIS & AIS incidents and working with cross-functional teams on corrective actions.
• Strong understanding of quality systems, root cause analysis, and defect prevention strategies.
• Demonstrated ability to handle customer-facing roles related to quality issues.
• Ability to interpret technical drawings, product specifications, and inspection standards.
• Skilled in documentation, data analysis, and report preparation.