Quality Team Lead

Teleperformance (TP)

5 - 10 years

3 - 7 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

customer satisfaction customer experience management operations quality control quality assurance coaching communication and interpersonal skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Monitor calls to ensure adherence to quality standards and identify areas for improvement.
Coach and train team members to enhance their performance and knowledge.
Develop and implement effective quality control processes to improve customer satisfaction.
Collaborate with the operations team to resolve issues and implement changes.
Analyze data and trends to identify opportunities for process improvements.
Provide feedback and constructive criticism to team members to help them grow professionally.

Job Requirements

Minimum 5 years of experience in quality assurance, preferably in a similar role.
Strong knowledge of quality control processes, including call monitoring and coaching.
Excellent communication and interpersonal skills, with the ability to work effectively with teams.
Ability to analyze data and trends, and make informed decisions.
Strong problem-solving skills, with the ability to think critically and creatively.
Experience working in a fast-paced environment, focusing on delivering high-quality results.

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