Quality Manager

Quality Strategy & Policy

• Develop, implement, and maintain the

  Quality Management System (QMS)

  in alignment with ISO/TS and industry standards.
• Define

  quality objectives, KPIs, and policies

  to drive continuous improvement.
• Establish quality standards across

  incoming materials, in-process production, and finished goods

  .

Process & Compliance Management

• Ensure compliance with

  ISO 9001, TS16949, IATF, AS, or other applicable certifications

  .
• Conduct

  internal quality audits

  and coordinate external certification or customer audits.
• Maintain

  documentation, SOPs, and records

  as per regulatory and customer requirements.
• Monitor adherence to

  safety, environmental, and statutory regulations

  .

Quality Control & Assurance

• Oversee

  incoming, in-process, and final inspection

  to ensure defect-free output.
• Develop and monitor

  control plans, inspection checklists, and quality standards

  .
• Lead

  root cause analysis and corrective/preventive actions (CAPA)

  for non-conformances.
• Implement

  statistical process control (SPC), FMEA, MSA, PPAP, and APQP

  practices.

Supplier & Customer Quality

• Audit and evaluate

  suppliers

  for quality performance and compliance.
• Manage

  supplier quality issues

  and implement corrective actions.
• Handle

  customer complaints, warranty claims, and product returns

  , ensuring timely resolution.
• Maintain strong relationships with customers to enhance

  customer satisfaction

  .

Team Leadership & Training

• Lead and develop the

  quality assurance/quality control (QA/QC) team

  .
• Train employees in

  quality tools, standards, and best practices

  .
• Promote a

  quality-first culture

  throughout the organization.
• Assign roles, monitor performance, and ensure accountability within the team.
  

Continuous Improvement

• Drive

  Kaizen, Lean, and Six Sigma initiatives

  to improve efficiency and reduce waste.
• Use

  data analysis and reporting

  to identify trends and areas for improvement.
• Benchmark against industry best practices to achieve

  world-class quality standards

  .
• Implement

  digital tools (IoT, AI, ERP integration)

  for smart quality monitoring.

Reporting & Documentation

• Prepare and present

  quality performance reports

  to management.
• Maintain

  quality metrics dashboards

  for real-time monitoring.
• Document all corrective actions, preventive actions, and improvement activities.
  

Summary