Quality Manager Sales Operations

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our

recruitment practices. We DO NOT charge any fees at any stage of the recruitment

process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.

Interested candidates can share the resume at sakshi.mahajan@marketstar.com or Contact : Sakshi - 7889964667

Role: Quality Manager Sales Operations

Experience: 5+ Years in Quality Team Management

Location: Hyderabad Shift: (US Shift Timings)

Job Summary:

We are looking for a passionate Quality Manager Sales Operations in Hyderabad with 5+ years

of experience in quality team management. The role involves leading QA teams, driving process

improvements, ensuring SLA adherence, and managing client relationships. Strong analytical,

people management, and communication skills are essential. Flexible to work in global shifts.

Job Responsibilities:

• Manage a team of QA's
• Willing to work in 24*7 shifts
• Responsible for Customer Relationship Management
• Monitoring the overall functioning of processes, identifying improvement areas, and

implementing adequate measures to minimize error opportunities.

• Adhering and meeting the SLA's and the contractual obligation for the processes

operating

• Perform assigned functions according to standardized policies and procedures.
• Interaction with clients and internal stakeholders
• Responsible for conducting process level analysis - root cause analysis, trend analysis,

training need analysis for the process, etc., and designing a plan of action to minimize

the errors/ defects (Problem-Solving Skills)

• Initiating activities/ projects on the operations floor to improve productivity with quality.
• Designing new templates, dashboards, and matrices to measure team performance.
• Management of Process Audits and Business Performance reviews
• Excellent communication & interpersonal skills with proven abilities in customer

relationship management and people management.

• Should have experience in handling Client calibrations/ Reviews

Qualifications Required:

• Should monitor QAs, their performance, and deliverables.
• Transaction Quality
• Identify the gaps in current processes & systems to improve the overall quality of the

Process.

• Should be well-versed with Excel/Google Sheets
• Ability to conduct end-to-end process mapping and manage process improvement/

process re-engineering

• Participate in the design of quality parameters & standards (SOP) , QA Reports for the

client.

• Should know about 7QC tools of quality
• Strong People Management skills - should be adept at handling performance challenges
• Passionate about getting the best out of people and goal-oriented