Quality Manager

Role & responsibilities

Core Responsibilities in Healthcare & Diagnostics

Quality Assurance & Compliance

• Develop and implement

  Quality Management Systems (QMS)

  aligned with NABH, JCI, or ISO standards.
• Ensure compliance with

  healthcare regulations

  , accreditation requirements, and diagnostic protocols.
• Conduct

  internal audits

  and facilitate external inspections or certifications.

Performance Monitoring & Improvement

• Analyze clinical and operational data to identify trends, gaps, and areas for improvement.
• Lead

  root cause analysis

  and implement

  Corrective and Preventive Actions (CAPA)

  .
• Monitor

  Key Performance Indicators (KPIs)

  related to patient safety, diagnostic accuracy, and service delivery.

Diagnostic Quality Oversight

• Ensure

  accuracy and reliability

  of lab results through regular calibration, validation, and proficiency testing.
• Collaborate with lab technicians and pathologists to maintain

  standard operating procedures (SOPs)

  .
• Oversee

  biosafety protocols

  , sample handling, and equipment maintenance.

Staff Training & Engagement

• Conduct training sessions on

  quality standards

  , infection control, and patient
• safety.
• Promote a

  culture of continuous improvement

  and accountability across departments.
• Facilitate cross-functional collaboration between clinical, diagnostic, and administrative teams.
• Documentation & Reporting
  
• Maintain detailed records of audits, incidents, and quality metrics.
• Prepare reports for hospital leadership, accreditation bodies, and regulatory agencies.
• Manage

  incident reporting systems

  and lead investigations into adverse events.
• Strategic Planning & Leadership
  
• Participate in strategic planning for quality initiatives and hospital-wide improvements.
• Serve as a liaison with external bodies like NABL, NABH, CAP, or ISO certifiers.
• Stay updated with

  emerging trends

  in healthcare quality and diagnostic technologies.
• Bonus Skills That Elevate the Role
  
• Familiarity with

  Lean Six Sigma

  or other quality improvement methodologies.
• Strong command of

  data analytics tools

  and healthcare informatics.
• Ability to manage

  multi-site operations

  or large diagnostic networks.
• Would you like help tailoring this into a job description for hiring, or perhaps a resume summary for your own profile?
  

Preferred candidate profile