Quality Manager

Role & responsibilities

The Quality & Training Manager is responsible for overseeing and maintaining training and quality management system (QMS) within the pathology laboratory to ensure compliance with regulatory, accreditation, and internal quality standards. This role supports continuous improvement, monitors laboratory and staff performance, and ensures adherence to quality policies and procedures in diagnostic services.

Key Responsibilities:

• Develop, implement, and maintain the Quality Management System (QMS) in line with applicable regulatory (e.g., NABL and other Compliance ) and safety standards.
• Conduct internal audits and coordinate external inspections or accreditations.
• Monitor quality indicators, analyze trends, and implement corrective and preventive actions (CAPA).
• Review and update standard operating procedures (SOPs) regularly.
• Ensure proper documentation, traceability, and record-keeping of all quality activities.
• Train laboratory and Collection Centres staff personnel on quality processes, best practices, and regulatory updates.
• Collaborate with department heads to improve workflow efficiency, patient safety, and test accuracy.
• Lead quality review meetings and prepare quality reports for senior management.
• Promote a culture of continuous improvement and patient safety across the lab.

Preferred candidate profile

• Bachelor's or Masters degree in Medical Laboratory Technology or related field.
• Certification in Quality Management or Training development (preferred).
• Minimum 2-5 years of experience in a diagnostic or pathology laboratory as quality Incharge/manager.
• In-depth knowledge of ISO,NABL standards, and other applicable regulations.
• Proficient in audit procedures, quality tools, and documentation management.
• Excellent organizational, communication, and leadership skills.
• Familiarity with Laboratory Information Systems (LIS).
• Experience with process improvement methodologies.