Quality Manager

Job Description

Job Title Manager About Godrej Properties Godrej Properties is among the fastest growing real estate companies in India, having grown by a CAGR of 20% by booking value in the last 5 years and earned the distinction of being the largest listed real estate developer in India for last two financial years (FY2018 and FY2019). We aim to accelerate this momentum further over next few years and are looking for motivated individuals to be a part of our growth story. Godrej Properties has a unique Joint Venture based development model which helps us to keep an asset light balance sheet, thereby mitigating financial risks associated with a debt heavy structure, supports independent scale-up of local operations across various geographies and create a strong business development pipeline. GPL has been consistently ranked amongst the top 2 places to work in the Real Estate segment in the Great Places to Work” survey. We take much pride in fostering an inspiring workplace, with an agile and high performance culture. We are also deeply committed to recognising and valuing diversity across our teams. GPL brings the Godrej Group philosophy of innovation, sustainability and excellence to the real estate industry. Each development combines a 122–year legacy of excellence and trust with a commitment to cutting-edge design and technology. GPL has received 8 awards in Q1 FY19. Godrej Properties is currently developing residential, commercial and township projects spread across the country in 12 cities. Roles & Responsibilities The incumbent is responsible for Managing the strategic partnership with CQRA Planning and conducting third party quality audits across all sites PAN India as per the SOP Being the IT interface for all initiatives related to quality audits, commitment to customers, handover, snagging and FM services post possession Dimensions People related Will be influencing the zonal / regional quality heads, Will be coordinating & influencing senior stake holders like zonal /regional CC heads, HO Operations team, HO design team and HO quality teams & Zonal Operations heads Will also play crucial role in executing quality related initiatives led by “ Quality Council” Financial Getting all zones / regions to create necessary budgets and releasing the work order for quality audits by CQRA Geography PAN India Role Responsibilities Quality audit execution Guide team member to drive flawless quality audit execution. Present audit findings and follow up actions to senior leadership. All WO for quality audit should include detailed Tn Cs and quality based NPS targets Quality based Post possession NPS Continuously improving scope of the audit to ultimately improve end product quality Maintaining quality audit MIS (scores, date of audit, details of auditors, NC closure date and others) Seek regular feedback from regional quality heads on the audit process and competency of auditors Expert support As an expert create processes which will prevent crisis In the event of any crisis , provide on ground support to regions to mitigate the same Spread learnings across projects No of Crisis situations caused, with a target of NIL such situations IT initiatives Implementing “promise vs delivery” process across all projects, thereby minimizing gap in delivering to customers Promoting digital handover across projects without compromising on customer satisfaction Creating and publishing NPS dashboards and MIS related to snagging, FM services, quality audits % of projects Implementing IT initiatives Culture building Create customer centric culture amongst our quality teams and partners’ team Create visibility for exceptional customer handlings by on ground teams Working Relationships (Internal and External) Internal Interface Liaison Legal Finance WO related queries, retention amount, bonus amount Marketing Contribute to minimize gap between “ Promise Vs Delivery” Operations To take full advantage of the third party quality audit and using VOC and Insights to suggest change in practices / process for creating maintenance friendly product Design To take full advantage of the third party quality audit and using VOC and Insights to suggest change in practices / process for creating maintenance friendly product External Interface Customers Strategize to create “Joy” for our customers through high quality product and intuitive mobile app Partners Drive Customer centric working Influencing skills Very high initiative Analytical skills Position Requirements BE Civil with 12-20 years of experience in Real Estate Location Thane