Quality Manager

As a Senior Manager in the Delivery Excellence (DEX) function within EY GDS Business Consulting/ Risk Consulting, you will play a crucial role in supporting the implementation of quality and delivery governance across consulting engagements. Your main responsibilities will include: - Driving exceptional service delivery and strategic initiatives in collaboration with functional leadership. - Overseeing delivery performance and governance to ensure alignment with the service lines delivery framework. - Developing delivery excellence frameworks encompassing key milestones, resource allocation, and performance metrics. - Assisting in conducting delivery reviews across engagements and supporting mitigation planning. - Promoting standardized delivery methodologies and supporting scalability of service delivery models. - Identifying improvement opportunities and contributing to refining delivery processes. - Collaborating with regional consulting leaders and supporting escalation management. - Mentoring junior team members and fostering a culture of quality and continuous improvement. Qualifications and Experience: - Bachelors or Masters degree in Information Systems, Engineering, or a related field. - 15+ years of experience in professional services delivery or consulting. - Exposure to delivery governance, client engagement, and risk management. - Hands-on experience with MS Excel (formulas, VBA, charts), Power BI (data visualization), MS PowerPoint, and MS Visio. - Familiarity with CMMI, ISO, and other quality frameworks. At EY, building a better working world is at the core of our values. We create new value for clients, people, society, and the planet while building trust in capital markets. With the help of data, AI, and advanced technology, EY teams shape the future with confidence and provide solutions to the most pressing issues of today and tomorrow. Operating across assurance, consulting, tax, strategy, and transactions services, EY teams are fueled by sector insights, a globally connected network, and diverse ecosystem partners, enabling services in more than 150 countries and territories.,