Quality Manager

• Lead, coordinate, and monitor hospital-wide Quality Assurance (QA), Quality Improvement (QI), and Patient Safety programs.
• Ensure compliance with NABH standards and manage all accreditation-related documentation, audits, and assessments.
• Develop, implement, and monitor clinical and non-clinical SOPs, policies, and protocols.
• Conduct internal audits, mock drills, RCA, incident reporting, and corrective/preventive actions (CAPA).
• Monitor KPIs, QIs, and prepare monthly/quarterly quality reports.
• Conduct training programs on IPSG, Code of Conduct, emergency response codes, infection control, and patient safety.
• Coordinate with all departments—OT, ICU, OPD, TPA, Housekeeping, HR, Nursing—for quality and compliance activities.
• Oversee patient feedback system, grievance redressal, and service improvement plans.
• Ensure proper documentation for statutory, regulatory, and hospital compliance requirements.
• Lead quality-related meetings, committees, and quality communication throughout the hospital.
• Bachelor’s/Master’s degree in Healthcare Management, Hospital Administration, or relevant field.
• 1–3 years of experience in Hospital Quality Management (NABH preferred).
• Strong knowledge of NABH standards.
• Excellent communication, leadership, and training skills.
• Ability to multitask and coordinate with multi-department teams.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person