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Quality Engineering Service Delivery Manager

20 - 24 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

quality engineering testing test strategy commercial activities team management automation frameworks itil pmp prince2 jira ado testrail selenium appium power bi sla performance automation adoption operational dashboards software testing lifecycle productplatform testing istqb advanced gen ai hitech domain products platforms domain playwright power apps

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for Quality Engineering & Testing in managed service models with end-to-end accountability for a global Product Quality Testing service. This role involves owning SLA performance, client engagement, governance, and continuous improvement through innovation. You will act as a single point of accountability between clients, leadership, and support, driving test strategy across manual, automation, performance, and security testing while scaling automation adoption for efficiency. Key Responsibilities: - Manage a team of Test Managers, Architects, Automation Leads, PMO, and IT support - Drive test strategy across manual, automation, performance, and security testing - Manage escalations, RCA, corrective/preventive actions, and defect resolution - Deliver operational dashboards for KPIs, release readiness, defect trends, automation ROI, and productivity - Support commercial activities such as scope changes, SOW amendments, renewals, billing, and RFP/RFI responses - Lead the team in tools & technologies such as JIRA, ADO, TestRail, Selenium, Playwright, Appium, Power Apps, and Power BI Qualifications Required: - 20+ years of total experience from IT Services organizations - Proven ability to scale and optimize delivery teams in large managed services - Deep expertise in software testing lifecycle across manual, automation, performance, and security - Strong experience in automation frameworks and scaling automation adoption - Exposure to product/platform clients including mobile, AI, and smart device testing - Certifications in ITIL, PMP/Prince2, ISTQB Advanced, Gen AI - Prior experience in Hi-Tech, Products & Platforms domain,

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