Quality Control Analyst

Role Overview: As an Ops Sup Analyst 1 at our company, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as the liaison between operations staff, relationship managers, and clients. Your main objective will be to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Key Responsibilities: - Perform business analysis and documentation of the current and future state of Client Reports and Advices - Provide regular status updates for project participants and create presentations for steering committee updates - Work with Legal & Compliance teams to obtain sign-off on regulatory business requirements - Serve as the primary liaison between key business stakeholders and technology - Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts - Manage and maintain project plans and act as the project manager for follow-ups across various departments - Focus on delivering regulatory client deliverables, such as legal statements and performance reporting - Ensure exceptional client experience and compliance with laws, rules, and regulations Qualifications: - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting in the industry - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Proven problem-solving and decision-making abilities - Excellent written and verbal communication skills Education: - Bachelors degree/University degree or equivalent experience Please note that this job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.,