Quality Assurance, Monitoring and Testing Lead Analyst

In the role of Quality Assurance, Monitoring & Testing, you will be responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting routine testing of internal activities and processes to ensure adherence to established quality standards, developing and executing Monitoring and Testing for controls, supporting reporting on quality control outcomes, and staying up-to-date with the latest quality assurance testing tools and strategies. Additionally, you will be expected to have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management. **Key Responsibilities:** - Support the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality - Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance - Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner - Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process - Stay up-to-date with the latest quality assurance testing tools and strategies - Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy - Participate in the review and challenge process on the effective design and management of controls to mitigate risks as required by the Control Standards - Identify any monitoring breaks and suggest enhancements - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets **Qualifications:** - Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Strong knowledge in the development and execution for controls - Proven experience in control-related functions in the financial industry - Proven experience in implementing sustainable solutions and improving processes - Understanding of compliance laws, rules, regulations, and best practices - Understanding of Citi's Policies, Standards, and Procedures - Strong analytical skills to evaluate complex risk and control activities and processes - Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level - Strong problem-solving and decision-making skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word - Experience with business intelligence tools (e.g. Tableau) is an advantage If you are a person with a disability and need a reasonable accommodation to use search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can view Citigroup's EEO Policy Statement and the Know Your Rights poster for further information.,