4122 Quality Assurance Jobs - Page 16

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide. Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability. Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world. For more info, visit our website: www.coats.com Job Description: Assistant Manager - Fabric Quality Assurance Role Purpose: To ensure the consistent delivery of high-quality aramid fabrics by implementing and overseeing robust quality assurance systems across spinning, twisting, weaving, and dyeing processes. This role is essential in maintaining compliance with industry standards, customer specifications, and internal benchmarks, while also driving continuous improvement initiatives. Key Responsibilities: Quality Assurance Management Develop and implement quality control plans for aramid spinning, twisting, weaving, and dyeing processes. Monitor in-process and final fabric quality to ensure conformity with technical and customer specifications. Manage root cause analysis and corrective/preventive actions (CAPA) for quality-related issues. Process Auditing & Compliance Conduct regular internal audits across all stages of fabric production. Ensure compliance with ISO, OEKO-TEX, and other relevant standards. Collaborate with production teams to close quality gaps and drive process adherence. Customer & Certification Interface Act as the quality interface for key customers and external audits. Support technical documentation and lab testing for customer approvals and certifications. Data Analysis & Reporting Track key quality metrics (e.g., defect rates, first-pass yield, claims) and present insights to leadership. Use statistical tools and Six Sigma principles to drive continuous improvement. Team Leadership & Training Lead and develop a team of QA inspectors and technicians. Conduct training on quality standards, defect identification, and problem-solving tools. Key Skills & Competencies: Strong technical knowledge of aramid fiber properties and processing behavior. Deep understanding of textile quality systems, standards, and testing methods. Proficiency in weaving and dyeing defect analysis, shade control, and process stability. Excellent analytical, communication, and leadership skills. Familiarity with Lean, Six Sigma, or other quality improvement methodologies. --- Qualifications & Experience: Degree in Textile Engineering / Technology or equivalent. Minimum 10 - 15 years of relevant experience in aramid-based fabric manufacturing. Proven track record in a similar QA leadership role within technical or protective textiles. At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us. Apply now to be part of our dynamic team and help shape the future of textiles.

Dear Candidate, Greetings from ExxonMobil! We are excited to share an opportunity with you. ExxonMobil is organizing scheduled in-person interviews at Gurgaon on 2nd and 3rd Aug 2025 for Quality Engineer roles. Work Location: Bengaluru (Last date to apply is 25th July 2025) Copy and paste the below link in browser and submit your application for the open position; https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=80861&company=exxonmobilP&st=4CDDAFD44B9A171562AB1630A3F359EC3ED0413C Note: Shortlisted candidates will receive an interview invitation letter from recruiting team What role you will play in our team Provide key support to develop and execute Quality Surveillance plans, Quality programs, procedures and tools to manage Quality across the various stages of project(s). Provide Quality discipline input to Project Organization Plan and manage staffing of Quality Source Inspection personnel. Prepare and maintain Project Quality Plan, Surveillance Programs, quality procedures and tools and ensure their successful implementation across the project. What will you do Interface and coordinate work activities between Quality and other disciplines. Conduct and facilitate Project Specific Quality trainings and workshops. Support functional and project related quality efforts, as directed. Conduct oversight of Contractors implementation of their Quality Program and compliance with project requirements. Maintain ongoing communication with assigned Quality Coordinators (i.e., Procurement Quality Coordinator, Site Quality Coordinator) Perform Engineering, Procurement and Construction Quality Surveillance of E Develop, monitor and report metrics to identify, investigate and resolve quality issues. Develop/Participate in Project audit, Supplier Evaluations and Cold Eye Reviews Use technical expertise and experience in areas such as certification, construction, engineering, inspection, and materials to assist project quality efforts as directed. PC activities. Manage resolution to quality issues utilizing approved deficiency reporting and tracking procedures. About you Bachelor in engineering from a recognized university with GPA 6.0 or above Minimum 7 years of experience in responsible roles in Quality Management and coordination of quality surveillance/ inspection activities for projects in the oil and gas industry Experience with contractors and Suppliers of materials, equipment and fabrications involved in production facilities projects. Preferred qualifications Experience with auditing quality management systems is preferred. Certification in auding and in inspection disciplines is preferred Strong presentation skills in English and MS Excel Strong organizational, coordination, planning and interface skills Strong verbal and written communication skills in English Willing and able to travel, as required, for extended periods

Overview We are looking for a highly skilled and experienced Test Manager with 15+ years of experience in End-to-End Testing, test automation, and Agile methodologies. The ideal candidate will have a strong background in managing test teams and processes, as well as expertise in tools such as QTest, Selenium, Serenity, and Python. You will be responsible for overseeing the testing process, ensuring quality and efficiency, and leading a team of testers in an Agile environment. Key Responsibilities: Lead, mentor, and manage a team of QA engineers and testers, ensuring high standards of testing and automation are maintained. Develop and execute test strategies for end-to-end testing of applications, ensuring alignment with business requirements and project goals. Oversee the automation test strategy, utilizing Selenium, Serenity, and Python to optimize testing efforts and reduce manual testing efforts. Manage test planning, test case design, and execution using QTest for test management and defect tracking. Ensure that automated tests are integrated into the CI/CD pipeline for continuous testing in Agile projects. Provide test status reports, metrics, and feedback to stakeholders and senior management. Collaborate with Agile product teams (product owners, developers) to ensure timely and effective test coverage. Review and ensure that test results and defect reports are communicated to development teams and stakeholders. Define, implement, and enforce best practices in test management, quality assurance, and automation. Manage project timelines and testing deliverables, ensuring deadlines are met with quality results. Develop and drive continuous improvement initiatives for testing processes and frameworks. Evaluate and recommend tools, processes, and methodologies to improve testing efficiency and quality. Skills & Qualifications: 10+ years of experience in Test Management, End-to-End Testing, and test automation. Product knowledge & Automation Experience in OSS applications Proficient in Selenium WebDriver, Serenity, and Python for test automation. Extensive experience with Agile methodologies and managing Agile testing processes. Strong experience using QTest for test management, defect tracking, and test case management. Expertise in managing test teams, setting priorities, and ensuring timely delivery of testing milestones. Proven ability to implement automated testing frameworks and integrate them into the development lifecycle. In-depth knowledge of CI/CD processes and automation best practices. Excellent problem-solving, analytical, and troubleshooting skills. Exceptional communication and leadership skills to collaborate with cross-functional teams and senior management. Solid understanding of performance testing, API testing, and regression testing. Ability to work in a fast-paced environment and manage multiple testing projects simultaneously. Experience with Cucumber and other BDD tools for test automation. Familiarity with cloud-based testing platforms and tools. Knowledge of JIRA for project management and defect tracking. Experience in managing offshore & onsite testing teams is mandatory. Responsibilities We are looking for a highly skilled and experienced Test Manager with 15+ years of experience in End-to-End Testing, test automation, and Agile methodologies. The ideal candidate will have a strong background in managing test teams and processes, as well as expertise in tools such as QTest, Selenium, Serenity, and Python. You will be responsible for overseeing the testing process, ensuring quality and efficiency, and leading a team of testers in an Agile environment. Key Responsibilities: Lead, mentor, and manage a team of QA engineers and testers, ensuring high standards of testing and automation are maintained. Develop and execute test strategies for end-to-end testing of applications, ensuring alignment with business requirements and project goals. Oversee the automation test strategy, utilizing Selenium, Serenity, and Python to optimize testing efforts and reduce manual testing efforts. Manage test planning, test case design, and execution using QTest for test management and defect tracking. Ensure that automated tests are integrated into the CI/CD pipeline for continuous testing in Agile projects. Provide test status reports, metrics, and feedback to stakeholders and senior management. Collaborate with Agile product teams (product owners, developers) to ensure timely and effective test coverage. Review and ensure that test results and defect reports are communicated to development teams and stakeholders. Define, implement, and enforce best practices in test management, quality assurance, and automation. Manage project timelines and testing deliverables, ensuring deadlines are met with quality results. Develop and drive continuous improvement initiatives for testing processes and frameworks. Evaluate and recommend tools, processes, and methodologies to improve testing efficiency and quality. Skills & Qualifications: 10+ years of experience in Test Management, End-to-End Testing, and test automation. Product knowledge & Automation Experience in OSS applications Proficient in Selenium WebDriver, Serenity, and Python for test automation. Extensive experience with Agile methodologies and managing Agile testing processes. Strong experience using QTest for test management, defect tracking, and test case management. Expertise in managing test teams, setting priorities, and ensuring timely delivery of testing milestones. Proven ability to implement automated testing frameworks and integrate them into the development lifecycle. In-depth knowledge of CI/CD processes and automation best practices. Excellent problem-solving, analytical, and troubleshooting skills. Exceptional communication and leadership skills to collaborate with cross-functional teams and senior management. Solid understanding of performance testing, API testing, and regression testing. Ability to work in a fast-paced environment and manage multiple testing projects simultaneously. Experience with Cucumber and other BDD tools for test automation. Familiarity with cloud-based testing platforms and tools. Knowledge of JIRA for project management and defect tracking. Experience in managing offshore & onsite testing teams is mandatory.

Role & responsibilities Responsible to manage processes inshift in order to ensure smooth process operations and achieve the results and contribute to the projects. Execution of SOP for safety, safety kaizen, KY, Execution of safety audit findings. Quality Management: To work pro actively for generation of defects; to work pro actively for flow out of defects in next processes; Ensure proper adherence to quality standards as per customer requirement Producrion: Run the machine at defined cycle time in his shift, to increase machine availability rate in his shift; to eliminate rework generation in process in his shift; ensuring safe operating practices are deployed as per SOPsin own area of operation; to provide awareness among employees for safety on shop floor. Cost: To monitorand review Manpower Productivity aq. meter products/person/month Preferred candidate profile Btech/ Diploma candidates with degree in Mechanical/Chemical/Autimobile engineering with a strong academic recod and adept in handling operational processes, production processes and good know how of shopfloor, safety and quality assurance processes. Ability to grasp the processes fast and able to work in shfts.

We are seeking a dynamic and experienced Head Quality Assurance to lead the QA function for our modular business vertical (Kitchens and Wardrobes). The ideal candidate will be responsible for developing and implementing quality systems across the value chainfrom raw material procurement to product installation at the customer's location. Key Responsibilities: Define, implement, and oversee quality assurance policies and procedures. Monitor all stages of production to ensure product standards are maintained. Lead root cause analysis and continuous improvement initiatives. Manage inspection teams for incoming material, in-process checks, and final product validation. Collaborate with design, production, and supply chain teams to improve product reliability and customer satisfaction. Ensure compliance with relevant quality standards and certifications (ISO, BIS, etc.). Set up and monitor quality metrics and performance indicators. Train and mentor the QA team to build a strong quality culture. Audit vendor and supplier quality processes. Manage customer feedback and post-installation quality issues. Desired profile of the candidate * Experience: 15-20 years in quality assurance within manufacturing, preferably in consumer products or modular furniture. Proven leadership in managing cross-functional QA teams. Strong knowledge of quality tools, audits, root cause analysis (RCA), and CAPA.

A Senior Software Developer is concerned with all facets of the software development process for IntRlab, LifeLabs' core Lab Information System (LIS), as well as related integration components. He/She has technical leadership responsibility for design and development of application modules, maintains and deploys LIS enhancements, as well as new software components or applications to meet user and business needs. The Senior Software Developer also provides input into the roadmap for ongoing technical improvements for LifeLabs LIS. He/She conducts system-wide unit testing, provides customer and end-user techncial support, and monitors system performance to ensure that LifeLabs LIS is operating optimally. In addition, Senior Software Developers work with Business Analysts, Project Managers, and other developers to coordinate the development activities, and align on design and implementaion to meet delivery deadlines. CORE ACCOUNTABILITIES % OF TIME (should add up to 100%) Accountability: Intake process / Managing work assignments. Work with Snr Manager, Software Development, architects and team member to design and implement new module-level solutions in all areas of the applications, as well as maintain existing solutions, critical to LifeLabs' operations. Implementation of software that is highly scalable and highly available, as well as following guidelines to develop secure code and adhere to security best-practices. Provide timely updates, escalate issues, and keep work-items up to date. Collaborate with Project Managers, Business Analysts and other project team members to implement module-level solutions as per requirements, clarifying details as needed and determining appropriate solution design. 65 %. Work according to documented SDLC, providing feedback and input into SDLC as needed, and supporting automation of SDLC tasks as required. Create and update appropriate software design and architecture documents, ensure implementation details and source code are sufficiently documented, and manage and maintain DevOps user stories, tasks, etc. as needed. Perform unit testing of developed components, implement automated unit tests, regression test integrated components. Execute performance tests, and optimize solutions as required. Accountability: Release planning/KPIs Plan for and execute solution deployments and support non-production environments for mission critical applications. Provides customer focused support and troubleshoot and resolve problems and issues, in line with documented service levels. Work with team to find solutions to criticial issues. 15 % Accountability: Best practises Knowledge of Application components to ensure software components are kept up to date. Establish plans each fiscal year to perform required updates Understanding the complexities of the application to ensure proper diligence is conducted on design, development and quality assurance. Work with Technical leads to ensure coding standards , security and privacy guidelines are followed. 10% Accountability: Accountability: Intake process / Managing work assignments Work with Snr Manager, Software Development, architects and team member to design and implement new module-level solutions in all areas of the applications, as well as maintain existing solutions, critical to LifeLabs' operations. Implementation of software that is highly scalable and highly available, as well as following guidelines to develop secure code and adhere to security best-practices. Provide timely updates, escalate issues, and keep work-items up to date. Collaborate with Project Managers, Business Analysts and other project team members to implement module-level solutions as per requirements, clarifying details as needed and determining appropriate solution design. Work according to documented SDLC, providing feedback and input into SDLC as needed, and supporting automation of SDLC tasks as required. Create and update appropriate software design and architecture documents, ensure implementation details and source code are sufficiently documented, and manage and maintain DevOps user stories, tasks, etc. as needed. Perform unit testing of developed components, implement automated unit tests, regression test integrated components. Execute performance tests, and optimize solutions as required. Accountability: Release planning/KPIs Plan for and execute solution deployments and support non-production environments for mission critical applications. Provides customer focused support and troubleshoot and resolve problems and issues, in line with documented service levels. Work with team to find solutions to criticial issues. 15 % Accountability: Best practises Knowledge of Application components to ensure software components are kept up to date. Establish plans each fiscal year to perform required updates. Understanding the complexities of the application to ensure proper diligence is conducted on design, development and quality assurance. Work with Technical leads to ensure coding standards , security and privacy guidelines are followed. 10% Accountability: Technology Stays up to date with current trends in technology Ensure expertise is maintained with InterSystems technologies

Job Description: Quality Manager – FIBC Manufacturing Company (Tumkur) Company: Reputed & Leading FIBC Manufacturing Company Location: Tumkur, Karnataka Position: Quality Manager Experience: 10+ Years in Polymer Manufacturing Educational Qualification: CIPET Pass-out (Mandatory) Job Summary: We are looking for an experienced and skilled Quality Manager to lead the quality assurance and control functions for a reputed FIBC manufacturing company located in Tumkur. The ideal candidate must have a strong background in polymer manufacturing involving PP, UV, LDPE, etc., and experience in managing multiple manufacturing units and a testing laboratory. Key Responsibilities: 1. Quality Management & Assurance: Develop and implement quality assurance policies, standards, and procedures. Ensure compliance with industry standards and customer requirements for FIBC manufacturing. Monitor product quality throughout the manufacturing process including PP Tape Extrusion, LDPE Blown Film Extrusion, and Circular Power Loom Weaving. 2. Testing Lab Management: Oversee testing laboratories and ensure all testing protocols are followed accurately. Maintain records of quality tests and analyze data for process improvements. Ensure calibration and maintenance of testing equipment. 3. Multi-Plant Quality Control: Manage and ensure quality standards across 4 manufacturing plants. Coordinate with plant managers and production teams to implement effective quality control measures. Conduct periodic quality audits and drive continuous improvement initiatives. 4. Process Optimization & Improvement: Identify areas of improvement in manufacturing processes to enhance quality and productivity. Implement Lean, Six Sigma, and other quality improvement methodologies. 5. Customer Interaction & Complaint Resolution: Address customer quality-related issues and ensure timely resolution. Participate in customer audits and provide necessary documentation. 6. Training & Development: Provide training to quality personnel and ensure skill enhancement. Promote a culture of quality consciousness across all levels of the organization. Requirements: Educational Qualification: CIPET pass-out (Mandatory). Experience: Minimum 10 years of proven experience in polymer manufacturing involving PP, UV, LDPE, etc. Technical Expertise: Strong knowledge of PP Tape Extrusion, LDPE Blown Film Extrusion, and Power Circular Loom Weaving processes. Multi-Plant Management: Ability to handle quality operations across 4 manufacturing plants effectively. Testing Lab Management: Experience in managing testing labs and maintaining testing protocols. Communication Skills: Excellent verbal and written communication skills. Leadership Skills: Strong leadership and team management abilities. Problem-Solving: Analytical mindset to identify and solve quality-related issues promptly. Certifications (Preferred): Six Sigma Green belt, ISO Quality Management Systems, or relevant certifications. Salary: Competitive and commensurate with experience.

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Knowledge and Experience: • Minimum of 2 years experience in quality assurance, auditing, including sound experience of applicable GxP auditing • At least 5 years’ experience in regulatory affairs, clinical research, monitoring, data management, safety/pharmacovigilance, pharmacy, laboratory, or other relevant area in life science such as technology, third party supplier management. Excellent knowledge, understanding and experience of Good Practices (GxPs) and international, national and local regulations and laws related to clinical trials and other clinical research Education: • Educated to degree level (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience • Master’s degree in a science, technology or industry related discipline, preferred

We are looking the candidate for the role of Electrical and Civil Quality Engineer for one of the MNC of Renewable Energy-Pan India. Kindly share your profile if you are comfortable for relocation. Experience- 4+ Years Location - Pan India Job Type - Onsite Designation - Quality Engineer Perks: Food, Accommodation Provided | Travel Reimbursed Share your profile on recruiter@techventivesolutions.com

Position- Senior Executive - Quality Specialist (Medical Consultation) Department- Medical Operations / Quality Assurance Location- Gurgaon Brief about the Team Our Quality Assurance team ensures excellence across every stage of the medical consultation process. We are dedicated professionals with a strong foundation in healthcare, combining quality management expertise with direct patient interaction. From monitoring consultation standards to providing feedback to doctors and conducting policyholder calls, we uphold compliance and service excellence. With a focus on continuous improvement, training, and SLA adherence, our team plays a crucial role in delivering safe, accurate, and consistent telemedicine experiences What will you do End-to-End Quality Management: Monitor, review, and ensure quality checks are performed across all stages of the medical consultation lifecycle. Policyholder Interaction: Conduct audio/video calls with policyholders as part of the consultation and verification process to ensure quality and compliance. Doctor Feedback & Error Management: Provide timely and constructive feedback to consulting doctors. Identify, document, and track recurring errors for resolution and process improvement. SLA Compliance: Ensure all quality-related tasks are completed within the defined Service Level Agreements (SLAs) and maintain high accuracy benchmarks. Training & Support: Conduct regular training sessions for doctors to align them with updated protocols, quality standards, and feedback insights. What we are looking for Bachelor's degree in Medicine (BDS, BHMS, BAMS, or equivalent preferred) Minimum 1 years of experience in healthcare quality assurance or similar roles Strong communication skills, both verbal and written Ability to give and receive constructive feedback diplomatically Proficiency in maintaining documentation and working with quality dashboards Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being a part of the Hospital team will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg. Disclaimer Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Food Analyst to join our dynamic team and embark on a rewarding career journey Product Development: Work on the creation of new food products or the improvement of existing ones. This involves experimenting with ingredients, flavors, textures, and formulations to develop appealing and marketable products. Quality Control: Monitor and assess the quality and safety of food products through various analytical and sensory testing methods. Ensure products meet regulatory standards and quality specifications. Food Testing: Conduct laboratory tests and analyses on food samples to check for factors such as nutritional content, microbiological safety, chemical composition, and sensory attributes (taste, texture, aroma). Regulatory Compliance: Stay updated on food safety regulations and ensure that food products meet all legal requirements, labeling regulations, and health standards. Microbiological Analysis: Examine food samples for the presence of pathogens, spoilage microorganisms, and other contaminants to ensure food safety. Chemical Analysis: Conduct chemical analyses to determine the composition and content of nutrients, additives, preservatives, and other chemical compounds in food products. Sensory Evaluation: Organize sensory panels or consumer taste tests to assess the taste, texture, color, and aroma of food products. Use this information to make improvements. Shelf-Life Testing: Evaluate and determine the shelf life of food products by monitoring their stability and quality over time. Qualification : MSC / BSc/M.Tech Work Experience : Experience require in NABL and BIS Audit, FSSAI Documentationc)Validation, Preparation of SOP

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Qualification : M.Sc / Phd / M.Tech

Role & responsibilities To monitor and supervise the project of construction of Tailing Dam Embankment Height raising work, Lagoon pumping station etc at RA Mines. Review & understanding of Drawing, Inspection and Examination of Act of Contractors, Quality Control, Monitoring & Safety requirement, Preferred candidate profile B.Tech (Civil) Mandatory with minimum 10 years experience, specifically in Tailing storage facility and Quality Control.

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Key Responsibilities: Team Supervision Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Job Summary: We are seeking a dedicated and detail-oriented Quality In charge to join our Quality Assurance team in the Premium Fruits division. The ideal candidate will be responsible for ensuring that all products meet the required quality standards and comply with regulatory requirements. This role involves monitoring, inspecting, and evaluating processes and finished goods, as well as coordinating with suppliers, internal departments, and external stakeholders to maintain the highest standards of quality across the supply chain. Key Responsibilities: Quality Control Inspections: Perform routine quality inspections on incoming raw materials, in-process goods, and finished products, ensuring they meet the established specifications for quality, size, color, ripeness, and packaging standards. Product Testing: Conduct physical, chemical, and microbiological testing of fruits and vegetables to assess quality, safety, and freshness. Documentation & Reporting: Maintain accurate records of quality inspections, product tests, non-conformance reports, and corrective actions. Prepare and present regular quality reports for management review. Compliance: Ensure adherence to local and international food safety standards. Supplier Quality Management: Collaborate with suppliers to ensure the quality of raw materials meets specifications. Perform supplier audits and assist in resolving any quality issues with external partners. Continuous Improvement: Identify opportunities for process improvements in product quality and efficiency. Work with the production team to implement corrective and preventive actions as required. Training & Education: Provide training and guidance to production staff on quality control procedures, safety regulations, and best practices to minimize defects and ensure consistent product quality. Customer Complaints & Feedback: Address and resolve any customer complaints related to product quality. Work to find root causes and implement corrective actions to prevent recurrence. Food Safety Audits: Participate in internal and external audits and inspections, ensuring the company complies with all relevant food safety regulations and certifications.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow Core. Experience5-8 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Test Automation. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft Dynamics - Consulting. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - Platform Core. Experience5-8 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SAP Ariba Testing. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Core Java. Experience5-8 Years.