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Quality Assurance Analyst - L2

Quality Assurance Analyst - L2

Wipro

3 - 7 years

3 - 7 Lacs

Gurgaon

Posted:2 months ago| Platform:

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Skills Required

quality audit root cause analysis rca quality assurance process quality capa apqp quality control software testing control plan spc 7qc 8d kaizen process audit assurance quality analysis qc fmea quality management qms msa ppap customer quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

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