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Quality Assurance Analyst II

Quality Assurance Analyst II

Allstate

0 - 2 years

3 - 7 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

business services global operations quality assurance analyst rca basic root cause analysis manager quality assurance analytical support services telematics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct quality checks using approved QC parameters following the approved sampling methodology and frequency daily / weekly for calls/chats in English.

Prepare performance dashboards and reports for internal and external stakeholders.

Collaborate with Operations Team Leads (TL) or Subject Matter Experts (SME) to perform Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).

Analyze data and propose action plans to enhance current processes. Drive improvement initiatives with the support of TL or SME.

Conduct calibration sessions with supplier partners and within the quality team to ensure variance stays within acceptable limits.

Share insights, ideas, and improvement opportunities identified during quality checks to simplify/ improve processes impacting customer experience.

What skills & qualifications you will need -

Basic understanding of insurance domain

Basic knowledge of Excel and PowerPoint.

Detail-oriented and a quick learner.

Effective communicator in English.

Basic understanding of quality tools such as RCA, CAPA, and sampling methodology.

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Quality Assurance Analyst II