3 - 31 years

1 - 4 Lacs

asalfa mumbai/bombay

Posted:4 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a detail-oriented and proactive Quality Assurance Assistant to join our Funding Experts team. The QA will monitor telesales calls, evaluate performance, and provide feedback to ensure compliance, high-quality customer experience, and process improvement Key Responsibilities: Monitor and audit telesales calls daily to ensure quality standards are met. Evaluate agents on communication, compliance, product knowledge, and soft skills. Share constructive feedback (strengths & improvements) with agents and managers. Prepare daily/weekly quality reports with accuracy scores and observations. Identify training needs and support coaching sessions with Team Leaders. Ensure 100% adherence to compliance, disclosures, and process guidelines. Work closely with operations to improve scripts, call flow, and customer satisfaction

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