Quality Analyst - Travel

As a Quality Analyst for the US Travel Process in Gurgaon, you will play a crucial role in monitoring and evaluating the quality of Sales and operational processes within the travel and tourism industry. Your responsibilities will include assessing calls, emails, chats, and bookings to identify areas for improvement, aligning quality assurance procedures with industry standards, and collaborating with the operation team to enhance agent performance. By contributing to continuous improvement initiatives, you will directly impact customer satisfaction and service excellence. You will need to have a Bachelor's degree in Travel & Tourism, Business Administration, or related field along with 1-2 years of experience in a quality analyst role within the travel industry (B2C). Strong understanding of travel operations, excellent communication skills, and proficiency in MS Office and QA tools are essential for this role. Additionally, prior experience in a travel BPO or OTA, exposure to international markets, and travel compliance standards are preferred qualifications. Joining our team will offer you the opportunity to work with a leading brand in the travel industry, contribute to service quality improvement initiatives, and be part of a collaborative and inclusive work culture. If you are detail-oriented, analytical, and committed to service excellence, we encourage you to apply by sending your resume to adyasha@i2a.co or contacting us at +91 9667746753. This is a full-time, permanent position with benefits including commuter assistance and health insurance. The work location is in person. We look forward to potentially welcoming you to our team and working together towards delivering exceptional travel services.,