Job
Description
NOTE -: No freshers will be entertained, only experienced candidates from travel industry will be reached out. Job Title: Customer Service Representative – Schedule Change (Travel Industry) Location: Gurugram, Sector - 18, Udyog Vihar, Phase - IV Job Type: Full-Time Department: Operations Job Summary: We are seeking a proactive and detail-oriented Customer Service Representative – Schedule Change to join our team in the dynamic travel industry. In this role, you will be responsible for assisting customers with itinerary changes due to airline schedule updates, cancellations, or disruptions. Your goal is to ensure seamless travel experiences by delivering exceptional support, maintaining accuracy, and providing timely resolutions. Key Responsibilities: Handle incoming requests via phone, email, and chat related to flight or itinerary schedule changes. Proactively notify customers of airline-initiated changes and provide alternate travel options. Coordinate with airlines, vendors, and internal teams to facilitate rebookings, refunds, or travel credits. Clearly explain policies, fare rules, and options to customers in an empathetic and professional manner. Ensure all changes are accurately updated in the booking system and customer records. Track and resolve customer escalations related to time-sensitive travel changes. Stay updated on airline policies, industry changes, and company protocols. Maintain performance metrics including response time, resolution rate, and customer satisfaction. Qualifications: 1–2 years of customer service experience, preferably in the travel or airline industry. Familiarity with GDS systems (e.g., Amadeus, Sabre, Galileo) is a strong plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced, time-sensitive environment. Willingness to work in rotating shifts, including weekends and holidays, if required. Preferred Skills: Experience handling airline schedule changes or irregular operations (IROPS). Multilingual abilities are a plus. What We Offer: Competitive compensation and benefits package. Opportunities for career growth and training. A collaborative, travel-loving team culture. Employee travel perks and discounts. Join us and help travelers get where they need to go – smoothly, efficiently, and with care. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Rotational shift Weekend availability Supplemental Pay: Yearly bonus Language: English (Required) Work Location: In person Speak with the employer +91 9654101572
